Systems Architect

Who Are We?

Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer’s problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.

We are seeking an Enterprise Systems Architect with proven expertise in Service Now deployment and management and ERP integration. The ideal candidate will serve as a key technical leader, responsible for designing, implementing, and maintaining enterprise systems that enable operational efficiency and strategic business transformation.

This role requires not only deep technical ability but also strong process analysis, workshop facilitation, and cross-functional communication skills, ensuring alignment between technology solutions and business goals across finance, HR, sales, and marketing functions.

In order to grow and build a successful career with TSI, you will:

• Lead end-to-end Service Now lifecycle management, including deployment, configuration, customization, workflow automation, and upgrades
• Facilitate process workshops with stakeholders to analyze current workflows, identify optimization opportunities, and document future-state designs
• Lead the design, development, testing, and deployment of solutions, integrating Service Now, SAP, and other enterprise platforms
• Implement and manage CI/CD pipelines to streamline application delivery, testing automation, and release management
• Ensure systems are aligned with IT governance, compliance, and security frameworks
• Collaborate closely with cross-functional teams (finance, HR, sales, marketing, operations) to translate business needs into scalable technical solutions
• Provide technical leadership, mentorship, and best practice guidance for junior team members and project teams
• Actively contribute to Agile ceremonies and continuous improvement initiatives
• Serve as a trusted technology advisor to business and IT leadership on enterprise systems architecture and roadmap planning

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field
• 5+ years of hands-on experience managing and developing on Service Now (Service Now Certified)
• SAP Certified with strong experience in ECC6 and S/4
  
  HANA migration, integration, and support
• Demonstrated experience in process workshopping, system design, development, testing, and CI/CD implementation
• Strong communication and stakeholder management skills across business, finance, HR, sales, and marketing teams
• Proven experience integrating systems using APIs, middleware (Mule Soft, Dell Boomi, etc.), or ETL tools
• Solid understanding of Agile methodologies, including sprint planning, backlog refinement, and iterative delivery
• Excellent problem-solving, analytical, and documentation skills
• Familiarity with ITIL processes, change management, and enterprise service management frameworks

• Master’s degree in Information Systems, Computer Engineering, or related field
• Experience working with cloud platforms (AWS, Azure, GCP)
• Background in enterprise automation, orchestration, and Dev Ops pipelines
• Exposure to data governance, security, and compliance best practices
• Strong ability to translate technical information for non-technical stakeholders

At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

We want our employees to be comfortable at…