Mainframe Technical Support

Job Title: Mainframe Technical Support (CICS, MQSeries)

Location: Fully Remote (CST)

Pay Range: $55-$65/hr W2

The client is seeking one full‑time resource to provide technical support for the client’s online transaction processing software. At a high level, the resource will provide middleware software management (CICS, MQSeries), diagnose and resolve mainframe software issues, monitor software performance, provide application support, conduct staff training, and create technical documentation. The work is expected to be done remotely.

• Installation of IBM CICS and MQSeries and supporting products using the installation tools and steps required by the product vendor.
• Maintenance of IBM CICS and MQSeries and supporting products using the installation tools and steps required by the product vendor.
• Troubleshoot and resolve software issues for IBM CICS and MQSeries and supporting products such as application contention, program loops, short on storage conditions, MQ messages not reaching the intended destination, MQ Channels no starting, full MQ page sets.
• Performance monitoring of IBM CICS and MQSeries and supporting products to ensure efficient CPU and I/O usage, transaction and MQ message throughput.
• Application support for needed CICS Table updates, code rollout and for best practices and issues encountered in CICS, MQSeries, and supporting products usage.
• Staff training of designated z/OS staff. Training will be provided by the mainframe and production support team.
• Optimize mainframe performance
• Provide technical leadership and mentoring
• Maintain documentation and standards
• Ensure compliance with security and accessibility policies
• Test code to ensure it produces the desirable results and perform debugging when necessary
• Provide application support and assistance on resolution of issues
• Attend and participate in meetings and working sessions
• Produce technical documentation
• Complete assigned duties according to project plans and schedules
• Provide testing and implementation of developed and configured elements
• Conduct migration applications from development to QA to Production environments
• Provide support of and participation in troubleshooting and resolving issues that arise
• Provide knowledge transfer

• Experience with CICS, z/OS, SMP/E, Unix System Services
• Experience in mainframe operating systems and maintenance
• Experience installing and maintaining CICS and MQSeries on z/OS including running commands or using MQ Explorer to manipulate Channels and Queues.
• Experience in resolving CICS issues, including looping tasks and storage shortages.
• Experience in IBM Job Control Language (JCL), JES2, (SMP/E or z/OSMF).
• Knowledge of security within CICS and MQSeries (ACF2/RACF).
• Ability to manage and maintain CICS definitions.
• Knowledge of CICSPlex and CICS Transaction Gateway and able to analyze CICS Transaction and system dumps.
• Strong problem‑solving and analytical skills
• Ability to lead projects and mentor others
• Ability to effectively communicate with technical and non‑technical staff
• Experience with performance tuning and security certificate management

• Anticipated Project
  
  Start Date:
  
  January 20, 2026
• Anticipated End Date:
  December 31, 2026

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!