MDA Salesfroce Business Administrator - Management Analyst
Listed on 2026-01-12
-
IT/Tech
IT Business Analyst, Data Analyst, IT Support, Technical Support
MDA Salesforce Business Administrator - Management Analyst 4
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Job Details- Working Title:
MDA Salesforce Administrator - Job Class:
Management Analyst 4 - Job
- Location:
St. Paul - Telework Eligible:
Yes - Full/Part Time:
Full-Time - Regular/Temporary:
Unlimited - Who May Apply:
Open to bidders and to all qualified job seekers simultaneously. Bids accepted through 01/14/2026 - Date Posted: 01/08/2026
- Closing Date: 01/21/2026
- Hiring Agency/Seniority Unit:
Minnesota Department of Agriculture / Agriculture-MAPE - Division/Unit:
Commissioner's Office / IT Business Staff - Work Shift/
Work Hours:
Day Shift, 8:00 a.m.
- 4:30 p.m. - Days of Work:
Monday - Friday - Travel Required:
No - Salary Range: $33.48 - $49.66 / hourly; $69,906 - $103,690 / annually
- Classified Status:
Classified - Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status:
Exempt - Professional - Designated in Connect 700 Program for Applicants with Disabilities:
Yes
The purpose of this position is to administer, direct work, manage and coordinate the complex electronic customer data Salesforce system used to manage customer, licensing and inspection data at the Minnesota Department of Agriculture. This individual is responsible for administering day‑to‑day Salesforce platform activities such as user management, security and data settings, system and workflow configurations and related reports and documentation.
This position also provides lead technical support for MDA users, performs data and system testing for quality assurance and functionality, and conducts work activities related to the research, development and testing of new features and functionality. The role also is responsible for designing and delivering training to agency‑wide staff and Salesforce users, as appropriate to their roles and responsibilities.
Minimum Qualifications- Three (3) years experience working with the administration of Salesforce and customer data management, including but not limited to analysis, quality assurance, reporting or auditing.
- Project management and operational management skills sufficient to lead implementation of complex projects and manage them to successful completion.
- Analytical skills sufficient to review complex program data, identify trends, and prepare reports that help leadership monitor progress and ensure compliance with regulations.
- Communication skills in speaking, reading and writing, sufficient to understand very technical language and convey concepts, instructions and core concepts in plain language to individuals without strong technical skills.
- Ability to establish and maintain effective working relationships with others, both within MDA and with external contacts.
- Customer service skills sufficient to assist staff with technical problems, and to act as a liaison between staff and MNIT staff when necessary to resolve a problem.
- The ability to celebrate diversity and a strong commitment to a respectful and inclusive work environment.
- Salesforce Administrator (ADM 201) certification
- A bachelor’s degree in information systems management/development, Computers/Computer Technology, Data Analytics or another related field
- Experience using Jira and Confluence
- Experience working in Salesforce configuration, including custom objects, fields, workflows, and security settings
- Experience with Salesforce automation tools (Flow, Process Builder, Workflow Rules)
- Additional Salesforce Certifications (Platform App Builder, Experience Cloud, Service Cloud, etc.)
- Experience working with Salesforce Lightning Platform and Lightning Experience
The Minnesota Department of Agriculture will not sponsor applicants for work visas, including STEM OPT extensions. All applicants must be legally authorized to work in the US.
A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:
- SEMA4 Records Check (applies to current and former…
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