Productivity Tools Administrator

The University of St. Thomas invites qualified candidates to apply for a Productivity Tools Administrator position within the department for Innovation & Technology Services.

The University of St. Thomas embraces belonging and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion an inclusive environment. The University is an Equal Employment Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or other protected characteristic.

This commitment to inclusion and equal opportunity is consistent with our mission:
Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. A successful candidate will possess a commitment to the ideals of this mission.

JOIN OUR COMMUNITY

The University of St. Thomas offers a competitive and comprehensive benefits program, which includes:

• Tuition Remission
  for employees, spouses, and dependents
• Generous Retirement Contributions
  to support your future
• Comprehensive Health Coverage
  including medical, dental, and vision
• Fully Paid Insurance
  : disability, life, and AD&D
• Paid Parental Leave
  to support growing families

Salary Range: $73,000 to $85,000

The University of St. Thomas has provided a salary range that represents its good faith estimate of what the University may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information.

JOB SUMMARY

The Productivity Tools Administrator serves as the primary technical administrator for enterprise productivity platforms within Information Technology Services (ITS) at the University of St. Thomas. This role is responsible for the configuration, governance, maintenance, and optimization of Microsoft 365 collaboration services and certain institutionally supported generative AI tools that interact with the enterprise collaboration suite.

Operating within a shared service model, this position partners with Service Desk, Information Security, Infrastructure, and other ITS teams to ensure supported tools are secure, sustainable, and effectively maintained. While multiple ITS teams provide user support, this role serves as the subject-matter expert and Tier 2/3 escalation point for platform-related issues and collaborate advanced use cases. This role also serves as a subject-matter expert in our technology intake process, ensuring these products are represented in both internal and external solutioning discussions.

• Administer Microsoft 365 services, including:

  • Teams

  • SharePoint Online

  • One Drive

  • Outlook

  • Microsoft Copilot

  • Administer certain institutionally supported enterprise AI tools.

• Configure and maintain policies, permissions, and governance controls.

• Manage workspace and group lifecycle standards (Teams, SharePoint sites, M365 groups).

• Monitor licensing, usage, and service health.

• Evaluate new features and coordinate adoption with relevant ITS stakeholders.

• Coordinate with the Information Security team to implement institutional policies related to supported tools (policy ownership resides elsewhere).

• Partner with Tech Desk to align support processes and knowledge resources.

• Provide Tier 2/3 escalation support for complex or platform-level issues.

• Work out of an IT ticket…