Helpdesk Support- Information Technology Spec

Position: Helpdesk Support- Information Technology Spec 1
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* Working Title:

Helpdesk Support
- Information Technology Spec 1*
* ** Job Class:
Information Technology Specialist 1*
* ** Agency:
Secretary of State*
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** Job ** : 97628

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** Location** :
St. Paul

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** Telework Eligible** :
No

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** Full/Part Time** :
Full-Time

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** Regular/Temporary** :
Unlimited

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** Who May Apply** :
Open to all qualified job seekers

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** Date Posted** : 10/10/2026

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** Closing Date** : 10/23/2026

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** Hiring Agency/Seniority Unit** :
Secretary of State / Secretary of State-MAPE

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** Division/Unit** :
Secretary of State 22 / Infrastructure

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** Work Shift/Work Hours** :
Day Shift

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** Days of Work** :
Monday - Friday

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** Travel Required** :
No

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** Salary Range:**  $25.99 - $39.01 / hourly; $54,267 - $81,452 / annually

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** Classified Status** :
Classified

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** Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE

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** FLSA Status** :
Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/) :
Yes

** The work you'll do is more than just a job.*
* At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Office of the Minnesota Secretary of State (OSS) is looking to hire two desktop support positions that will office at our downtown St. Paul site. These positions are responsible for providing deskside technical support to OSS's end users as well as to external users and customers, counties, and general public who utilize OSS applications and services.

Provide technical support (workstation support for hardware and software installations, configuration, connectivity, upgrades, and maintenance) and assistance to users of the Office of the Secretary of States workstations, applications, and related connectivity by:

+ Monitoring and responding to incidents and requests from the internal tracking system.

+ Provisioning of new or refreshed computers and/or the delivery of computers to users.

+ Assisting with user data and profile migrations.

+ Deploying/providing/installing software on workstations.

+ Assist with inventory management and equipment disposal processes.

** Minimum Qualifications*
* One (1) year of information technology related experience OR Associate's degree in Information Technology or related filed

substitutes for one (1) year of experience.

Experience must include the following:

+ Providing help desk support and troubleshooting

Knowledge of:

+ Troubleshooting techniques to diagnose and resolve IT problems

+ Web browsers, computer hardware, and information technologies

+ English sufficient to speak, write, read and understand and be understood in responding to a variety of written and oral communications such as questions, detailed instructions and procedures

Ability to:

+ Establish and maintain effective working relationships with co-workers and diverse customers.

+ Provide excellent customer service skills to communicate with end-users to address requests for service or equipment questions and problems and clearly communicate technical concepts and procedures to non-technical personnel.

+ Manage time sufficient to meet deadlines and assume increased responsibility to multi-task and prioritize with limited direction.

** Preferred Qualifications*
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Experience with installation and support of application software

+ Maintaining, patching, upgrading, and supporting operating systems

** Additional Requirements*
* It is the policy of the Minnesota Secretary of…