Service Catalog Analyst

Working Title:
Service Catalog Analyst

Job Class:
Information Technology Specialist 3

Agency:
Minnesota IT Services

• Job : 97376
• Loc
  ation :
  St. Paul
• Telework Eligible :
  Yes #LI-Hybrid
• Full/Part Time :
  Full-Time
• Regular/Temporary :
  Unlimited
• Who May Apply :
  Open to all qualified job seekers
• Date Posted : 10/07/2026
• Closing Date : 10/13/2026
• Hiring Agency/Seniority Unit :
  Minnesota IT Services
• Division/Unit :
  Enterprise Service Delivery
• Work Shift/Work Hours :
  Day
• Days of Work :
  Monday - Friday
• Travel Required :
  No
• Salary Range: $33.96 - $55.83 / hourly; $70,908 - $116,573 / annually
• Job Class Option :
  Application
• Classified Status :
  Classified
• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status :
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
  700/) :
  Yes

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of
Minnesota IT Services () (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.

As a Service Catalog Analyst with Minnesota IT Services (MNIT), you will use a wide range of problem-solving, technical, and business skills to build and continually enhance MNIT’s business and technical service catalogs within the ITSM tool suite. Your work supports MNIT and its partner agencies, boards, commissions, and selected political subdivisions by ensuring service catalog offerings are accurate, intuitive, and aligned with organizational needs.

In this role, you will support the MNIT Service Now Service Catalog, working under the guidance of the ITSM Supervisor and Manager to execute long-term vision and strategy. You will operate as part of a collaborative catalog team, handling routine and non-routine daily catalog activities, contributing to initiatives and projects of varying size and complexity, and ensuring all work complies with State of Minnesota statutes along with MNIT policies and procedures.

This position requires an employee to work onsite at 600 Robert Street North, St. Paul, Minnesota at least 50% of the time, with telework available. Telework () eligibility depends on residence:

• Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.
• Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.
• Candidates living 50 miles or more from the worksite in a bordering state are not eligible for hire unless relocating within 50 miles.

To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here () :

This position requires a minimum of three (3) years of experience in creating or maintaining IT service catalog items, workflows, or request forms in an ITSM platform (e.g., Service Now).

Experience must include:

• Managing incidents, work orders, system upgrades, and service restoration across complex technical environments.
• Docume…