Solution Support Engineer

Working Title:
Solution Support Engineer

Job Class:
Information Technology Specialist 3

Agency:
Minnesota IT Services

• Job : 97524

• Location :
  St. Paul

• T
  elework Eligible :
  Yes #LI-Hybrid

• Full/Part Time :
  Full-Time

• Regular/Temporary :
  Unlimited

• Who May Apply :
  Open to all qualified job seekers

• Date Posted : 10/07/2026

• Closing Date : 10/13/2026

• Hiring Agency/Seniority Unit :
  Minnesota IT Services

• Division/Unit :
  Department of Corrections (DOC)

• Work Shift/Work Hours :
  Day Shift

• Days of Work :
  Monday - Friday

• Travel Required :
  Yes - up to 10%

• Salary Range: $33.96 - $55.83 / hourly; $70,908 - $116,573 / annually

• Job Class Option :
  Systems Software

• Classified Status :
  Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status :
  Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
  700/) :
  Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services () (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Corrections (DOC). The MNIT DOC team runs many unique applications that manage the information and security of the department, supporting 4,500 employees across 10 prisons and 50 field offices located throughout the state.

As a Solution Support Engineer and the Department of Corrections (DOC), you will ensure the stability, integrity, and efficient operation of information systems and technologies across multiple agencies, including DOC, Clemency Review Commission (CRC), Cannabis Expungement Board (CEB), and Ombudsman for Corrections (OBFC). Your responsibilities will span supporting agency-wide applications such as building automation and paging systems, collaborating with MNIT partners and enterprise services, and applying communication, analytical, and problem-solving skills to maximize IT system investments.

You will serve as the IT point of contact for assigned solutions, providing incident resolution, troubleshooting, and operational support, while maintaining solution documentation and ensuring compliance with MNIT policies. The role involves analyzing, designing, and developing systems to meet operational needs, minimize downtime, and uphold performance, security, and disaster recovery standards. You will coordinate with business stakeholders, vendors, and technical teams, deliver status reports, mentor colleagues, and participate in professional development and training.

Additionally, you are expected to comply with information security and accessibility policies, maintain reliable attendance, and contribute to initiatives that simplify and reduce solution portfolio costs, all while fostering strong working relationships and upholding the agency’s values and policies.

This position requires an employee to work onsite at 1450 Energy Park Drive, St. Paul, Minnesota at least 50% of the time, with limited telework available. Telework () eligibility depends on residence:

• Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.

• Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.

• Cand…