QA Analyst II

We’re Patriot Software - a remote-first, product-led tech company on a mission to make accounting and payroll fast, simple, and affordable for millions of American businesses. With 175+ team members across the U.S. and a collaborative office hub in Canton, Ohio, we’re building software that empowers the backbone of the American economy.

Creating great products starts with creating an environment where people thrive. That means connection, clarity, growth, high trust, and a culture where ideas move quickly and quality matters.

Our team lives by six core values that guide how we work, build, and serve:

• Be Customer Obsessed
  :
  We start with our customers and work backward to deliver exceptional value.
• Lead With Speed
  :
  We move fast, take smart risks, and stay ahead by acting boldly.
• Don’t Cut Corners
  :
  We own our technologies and operations to deliver a high-quality, end-to-end experience.
• Create a Better Us
  :
  We simplify, automate, spend wisely, and continuously improve.
• Follow the Golden Rule: We treat others with respect, invite feedback, and commit even when we disagree.
• Grow, Be a Leader
  :
  We expect leadership at all levels and pursue excellence as a high-accountability, high-trust team.

If this sounds like a place where you’d thrive, keep reading—your next opportunity might be here.

Summary:

• Job Title: QA Analyst II
• Job Status: Full-time
• Location
  :
  Remote
• Position Type: Direct Hire, note, this is not a contract role
• Pay Range: $65K - $78K, based on experience
• Shift: 9:00 AM - 5:00 PM ET, Monday - Friday

We are looking for a talented QA Analyst who will take ownership of the quality of our software suite. We want someone who will test our system and find bugs in every layer of our multiple applications. As part of an agile development team, the successful candidate will be responsible for developing and executing comprehensive test cases for both the back and the front end.

This individual will love manual testing and use a combination of UI, database, and API interfaces to ensure our products work as desired.

What You’ll Be Doing:

• Collaborate closely with the development team to understand requirements and create thorough test plans.
• Identify, analyze, and document issues; recommend solutions and improvements.
• Manage manual, regression, usability, and exploratory testing processes.
• Maintain meticulous attention to detail and clearly communicate findings to team members.
• Dive into the product with enthusiasm to troubleshoot and resolve issues.
• Keep the team informed of progress, roadblocks, and any emerging issues.
• Identify critical software areas to ensure adequate test coverage.
• Gather essential data and perform root cause analysis to assess defects and their impact.
• Ensure defect traceability and conduct in-depth root cause analysis.
• Track and report on deliverables to maintain visibility of testing progress.
• Monitor testing efforts across teams to meet deadlines effectively.
• Develop metrics and reports to clearly communicate test status throughout the process.

Please note this is a sample of what you’ll be doing. This job requires you to be able to adapt to change quickly in order to deliver an exceptional customer experience. Your duties, responsibilities, and activities may change at any time with or without notice.

What You’ll Need:

• A degree in a related discipline, or equivalent combination of education and experience.
• 2+ years of experience in Quality Assurance testing, including web applications and API testing.
• Familiarity with SQL and databases.
• Proficiency in leveraging artificial intelligence technologies, crafting precise prompts, and systematically validating generated results for precision as toolsets advance.
• Strong analytical and problem-solving skills with a focus on precision,…