Information Technical Services Lead Specialist

Network Services Technical Lead

If you are looking for a role where your work directly impacts the community, Ramsey County Information Services is seeking a seasoned Network Technical Lead with architecture experience. In this position, you will influence and support our enterprise network across more than 50 sites and hybrid cloud/on-prem environments, ensuring the delivery of essential services to our residents.

As a technical lead, you will drive our long-term network strategy aligned with Zero Trust principles.

You will be responsible for guiding lifecycle management, modernization, and standards across wired, wireless, WAN, data center, and cloud networking. You will collaborate closely with Security, Telecommunications, Infrastructure, and Facilities teams, as well as construction partners and departmental stakeholders. Ensuring resilient connectivity and integrating network infrastructure into building and remodel projects to support mission-"critical services.

Act as a subject matter expert in a diverse range of technologies within primary and secondary support areas. Regarded as the "go-to" person for advice, answers, and troubleshooting methods and procedures for the most difficult and complex technology tasks, projects, and issues. Participate in and direct the work of project teams in the implementation and maintenance of the county’s technical infrastructure;

to provide input into discussions regarding strategic planning for future server, mainframe and network needs and the best balance of internal and external development resources; and to perform related duties as assigned. Work performed in this class will either focus on network services (data networking), systems administration (servers), or geographic information systems (GIS).

Work at this level requires the complete range of networking and server support abilities, as well as supervision of the work of a team of information services and client department staff convened for the life of a project. Requires expert technical knowledge and acts as the "go-to" person for technology in their primary area of responsibility. Projects supervised are the most complex, require the largest investment of resources, and have the greatest impact on departmental and/or county operations and typically impact operations on a broad scale.

Flexible

Workplace

This position is identified under the designation of 'flex work eligible', meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy.

To view Ramsey County’s Flexible Workplace policy, go to:

Technical Responsibilities

Act as the technical expert in network services, systems administration, or GIS and oversee the less experienced staff, including individual and group instruction to both technical staff and departmental customers in the assigned area.

Provide support and trouble‑shooting services for technical staff and departmental customers with difficult server, network-based, or GIS problems and respond to and resolve departmental user technical problems regarding equipment, operating systems or network-related software.

Analyze and document problems in the assigned area with vendor‑supplied software and generate documentation for submission of server or network-based hardware and software problems to the vendor; contact outside resources for input into resolving device or device-based software problems and apply…