Emergency Communications Support Technician Job Saint Paul area,Minnesota USA,IT/Tech

The current vacancy is in the Emergency Communications department. The eligibility list created by this vacancy may be used to hire other vacancies in the department.

Join our team and help keep Ramsey County’s critical emergency communications systems running strong. In this role, you’ll support the technology that connects emergency responders, dispatchers, and the community—maintaining and improving the Computer Aided Dispatch (CAD), Emergency Call Handling, and ARMER 800 MHz radio systems. You’ll troubleshoot issues, support end-users, and work across SQL queries, program development, hardware, software, and basic network systems.

This is your chance to apply technical expertise to meaningful, high-impact work that keeps public-safety systems ready when they’re needed most. You’ll be a member of the team supporting all emergency communication technologies, from fire station alerting and paging to Wireless Emergency Alerts and severe-weather notifications. Perfect for someone who loves learning and enjoys working with a wide range of tools and systems.

BASIC FUNCTION:
Perform work installing, configuring, and maintaining critical systems and applications for Computer Aided Dispatch (CAD), Emergency Call Handling and ARMER 800 MHz radio systems; troubleshoot and resolve routine problems with servers, databases, emergency communications applications, user hardware and software; provide technical support to end-users; perform highly technical work of considerable complexity developing custom program files to be written to mobile and portable radios for the county’s trunked radio system;

assist in monitoring the performance and alarms for trunked radio system, microwave network, and supporting systems; evaluate, install, configure and maintain computer based information systems including computer hardware, software, automated systems, supporting equipment and network communications; and perform related duties as assigned.

Respond to questions from users of the ARMER 800 MHz Radio system, Emergency Call Handling system phone, and Computer Aided Dispatch system regarding system operation, performance, features, connection or coverage issues, and system policies.

Maintain Computer Aided Dispatch, Emergency Call Handling, radio computer workstation hardware, software and configurations including troubleshoot problems, documenting anomalies, reviewing error logs; working with vendors on resolution of issues, tracking open cases/tickets, communicating with stakeholders; and overseeing that work performed complies with applicable standards, rules and regulations.

Daily monitoring and fault management of the radio, phone, and various other systems and/or equipment. Take ownership of issues and work with vendors when appropriate.

Perform maintenance and repairs to hand-held radios, desktop computers, microwave and UHF antennas, radio and phone consoles, routers, switches, optical fiber-mux, other complex electronic equipment and other systems.

Develop and maintain all Computer Aided Dispatch database files, including incident type codes, priority codes, emergency response areas, response plans, user accounts and resource assignment tables. Work with emergency responder agencies to maintain mobile software, AVL connectivity and user authentication methods on Mobile Data Terminals (MDTs).

Prepare and manage custom program files for mobile and portable radios for use on the ARMER 800 MHz radio system.

Serve as the point of contact for telecommunicators, dispatchers and emergency response personnel to resolve technical inquiries and requests.

Coordinate with contract radio shops to ensure county and state policies on radio programming and maintenance are followed. Communicate changes in policies and…