IT Support Supervisor

The ideal candidate is a hands‑on leader with strong healthcare IT knowledge, excellent communication skills, and experience managing remote teams. This position plays a key role in maintaining system stability, supporting data accuracy, ensuring compliance, and delivering a consistent, high-quality support experience.

The IT Support Supervisor will oversee specialists responsible for developing and delivering training programs, configuring applications, supporting system readiness, and assisting employees with technology‑related needs.

Team Leadership & Operations

• Lead, coach, and manage a remote team of IT training and application support specialists.
• Coordinate team schedules, assignments, workloads, and performance expectations.
• Foster a collaborative, service‑focused environment that promotes accountability and continuous improvement.

IT Training & Application Support

• Oversee the development, implementation, and delivery of IT and healthcare application training programs.
• Ensure employees receive timely, professional, and effective technical support.
• Maintain and improve training materials, technical documentation, support procedures, and workflows.

Systems, Compliance & Collaboration

• Support application readiness, system stability, data integrity, and operational efficiency.
• Ensure team activities follow HIPAA requirements, healthcare privacy standards, and company policies.
• Collaborate with clinical, operational, and technical leadership to align IT support and training with organizational objectives.
• Identify opportunities to improve processes, resolve recurring issues, and enhance the overall end‑user experience.

• High school diploma or equivalent.
• Minimum of 2 years of IT operations experience
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• Current HIPAA compliance training or credential.
• Strong understanding of healthcare IT applications, workflows, data integrity, and training practices.
• Experience supervising teams, coordinating priorities, and supporting remote employees.
• Excellent communication, organizational, documentation, and problem‑solving skills.
• Ability to collaborate effectively with clinical, operational, and technical teams.

A proactive, organized IT professional who enjoys leading people, solving problems, and improving how technology supports healthcare operations. The successful candidate will balance technical knowledge with strong leadership skills and a commitment to exceptional end‑user support.