Southwest MN ACT Specialist​/State Program Administrative Technical Specialist

Position: Central/Southwest MN ACT Specialist / State Program Administrative Technical Specialist
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* Working Title:

Central/Southwest MN ACT Specialist*
* ** Job Class:
State Program Administrator, Technical Specialist*
* ** Agency:
Human Services Dept*
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** Job ** : 98054

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** Location** :
St. Paul

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** Telework Eligible** :
Yes

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** Full/Part Time** :
Full-Time

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** Regular/Temporary** :
Unlimited

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** Who May Apply** :
Open to all qualified job seekers

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** Date Posted** : 11/06/2026

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** Closing Date** : 11/19/2026

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** Hiring Agency/Seniority Unit** :
Human Services Dept / DHS Central Office AFSCME

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** Division/Unit** : DHS-Central Office / ADSA DHHS Telephone Equip Dist

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** Work Shift/Work Hours** :
Day Shift

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** Days of Work** :
Monday - Friday

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** Travel Required** :
Yes, up to 20%

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** Salary Range:**  $24.02 - $33.86 / hourly; $50,153 - $70,699 / annually

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** Classified Status** :
Classified

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** Bargaining Unit/Union** : 207 - Technical/AFSCME

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** Work Area** : K

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** FLSA Status** :
Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/) :
Yes

_This position is eligible for_  telework ()   _for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework._

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

** The work you'll do is more than just a job.*
* At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Central/Southwest MN ACT Specialist will:

+ Interview individuals with communication disabilities who have difficulty accessing a standard telephone

+ Review applications and determine program eligibility and telecommunication equipment needs

+ Provide equipment installation and training, follow-up support, and assistance with telephone/internet discount applications and providing other relevant resources

+ Promote MN ACT and Minnesota Relay by carrying out a statewide outreach plan

+ Manage regional inventory for in-person appointments and other duties assigned

** Minimum Qualifications*
* Must have work experience providing assistive technology installation, technical support, and training for consumers with a disability.

Experience must clearly demonstrate:

+ Signing Skills sufficient to communicate fluently in American Sign Language

+ Variety of experience working effectively with persons with a wide range of disabilities

+  Proficient in using technology with the ability to adapt to new and evolving technologies

+ Experience installing, configuring, and providing training on the use of technology for individuals with varying levels of technical proficiency

+ Customer service experience with the ability to build positive relationships and provide effective communication across multiple platforms, including in-person, telephone, video, and email interactions

+ Problem solving skills to troubleshoot technical assistive technology issues and match the consumer with the correct device

+ Ability to adhere to established procedures while accurately tracking, updating, and maintaining database records

** Preferred Qualifications*
* + Experience working with deaf, hard of hearing, seniors…