Member Engagement Manager

About MCF Staff

Staff of the Minnesota Council on Foundations are in a special position to provide service and leadership to Minnesota’s vibrant philanthropic community. MCF staff efforts are aligned to: deliver an excellent member experience; ensure organizational strength; advance equity, belonging, diversity, and inclusion (EBDI) within MCF and throughout the field of philanthropy; and encourage equitable, effective, and principled philanthropy in support of Minnesota communities.

MCF is a learning organization focused on continuous improvement, particularly as it relates to organizational commitments to the Principles for Philanthropy and EBDI. MCF programs and services are designed in response to member needs and community conditions, and when possible, in partnership with nonprofit community organizations and government partners. MCF work is guided by its 2022 Strategic Framework and carried out through the efforts of internal teams, and collaborations with members and partners.

The Member Engagement Manager is responsible for implementing the member renewal, recruitment, and retention process; utilizing data tools and analysis to inform the process; and serving as MCF’s team lead related to the organization’s Salesforce database.

The Member Engagement Manager works in close partnership with (and is supervised by) the Vice President of Member Services, to develop member engagement strategies and systems to track them. The Member Engagement Manager develops and manages databases to support routine communication with MCF members and key government and community partners. The Member Engagement Manager provides information and analysis to the President, staff colleagues, and the MCF board of directors, to inform budget development and to ensure timely and accurate financial practices.

Through the Salesforce database, in partnership with the Finance Manager, the Member Engagement Manager ensures accurate financial data related to membership dues, paid programming, sponsor ships, grants, and other revenue that supports the organization. The Member Engagement Manager is the primary user of the organization’s relational database (Salesforce) and is responsible for setting expectations and providing training and support for other users on the MCF team.

• Design and implement the annual member renewal process.
• Collaborate with the Vice President of Member Services on new member recruitment strategies and goals.
• Lead specific aspects of member outreach related to member recruitment and renewal.
• Deliver timely, high-quality responses to member requests and inquiries.
• Deliver timely acknowledgment of payments to members and sponsors.
• Deliver quality member programs which may include facilitating meetings and network events, leading member orientations, and overseeing other programmatic endeavors.
• Alongside the Member Services team, assess member benefits and experience; identify opportunities for improvement; and implement recommendations.

• Maintain individual member data, organizational rosters, and data hygiene, to ensure accurate reporting and accounting of the member experience and member relationships within each of MCF’s databases, currently including the Salesforce CRM and Electric Embers listservs.
• Serve as primary system administrator for Salesforce, managing the day-to-day basic administrative functions and configuration, support, maintenance, and improvement of the CRM platform. Serve as MCF’s liaison to United Philanthropy Forum for Salesforce related issues and upgrades; and oversee other external relationships related to Salesforce.
• Manage the listserv environment and perform data hygiene with Electric Embers assuring that all members are added to the appropriate peer email lists.
• In collaboration with colleagues, maintain functionality and provide support for various Salesforce processes such as member event registrations, member payments, grantseeking, and tracking grants received.
• Establish expectations and deliver education and support to MCF team to ensure that all…