Waiver Case Manager Supervisor

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Management St Paul, MN, US

Salary Range: $55,000.00 To $60,000.00 Annually

Come work for Keystone to support our mission of strengthening the capacity of individuals and families to improve their quality of life.

• A Flexible Workplace
• Great Work Culture
• Comprehensive job related training

Full Time employees at Keystone are offered a full slate of Benefits including:
Medical, Dental, Vision, Flexible Savings Accounts and Health Savings Accounts. Benefit eligible employees also receive Sick and Vacation Leave, 12 Paid Holidays, Employer paid Life Insurance, Long Term Disability and Employer contributions to Health Savings Accounts and 403B matching.

Title:Waiver Case Manager Supervisor – AC/EW

Status:Regular, Full Time

Classification:Exempt

Reporting Relationship:Case Management Program Director

Program/Department:Senior Care Management Services

Supervision:Case Managers, Case Aides, and Student Interns

Salary Range:$55,000 - $60,000/annually

A Hiring Bonus of $1000.00 will be awarded to the candidate selected after 30 ($250.00) and 90 days ($750.00) of employment.

This position offers a Hybrid work model where the selected candidate will work three days in the office. Staff are required to work in office on Wednesdays, however the location of the remaining working week will be determined by the candidate chosen and the hiring team.

Position

Description:

A Waiver Case Manager Supervisor provides leadership, support, and supervision of Waiver Case Management staff members who provide case management services for individuals on Home and Community Based Waiver Service Programs in both Ramsey County and Hennepin County including:
Alternative Care (AC) and Elderly Waivers (EW).

This position assists with employee hiring and training, intern management, planning and development of new and existing program services, reporting and contract compliance.

This position will maintain a small caseload and is responsible for the delivery of client services within Keystone standards.

• Supervise and manage a team of Disability Services case managers
• Monitor staff performance and productivity and provide feedback, coaching, and discipline when needed
• Screen, interview, and hire case managers as needed
• Provide regular case consultations
• Serve as a resource for case managers including problem solving techniques and ideas, available community resources, case management strategies and guiding participants through challenges
• Teach best practices and optimum customer service techniques
• Conduct file reviews per program procedure and maintain caseload review spreadsheets
• Provide leadership and direction to disability waiver case management team on policy and procedures required to support County, State and Federal, and Keystone Compliance.
• Work with Program Director and Team Lead to train and orient new staff
• Provide training for new staff and ongoing training for current staff as updates occur from Ramsey County and DHS.
• Organize and lead regular team meetings
• Provide regular feedback and annual performance reviews for staff
• Authorize time off and timesheets for staff.

• Review and assign new referrals from Ramsey County to case managers.
• Maintain and update training materials
• Keep up to date on changes in programs, policies, and compliance requirements as they change through DHS and Ramsey County
• Evaluate program requirements and work with Program Director and Team Lead to develop or maintain processes and procedures to maintain a high level of…