Homeowner Engagement Manager

The Homeowner Engagement Manager leads Twin Cities Habitat post purchase program, offering responsive support and proactive engagement to strengthen long-term homeowner success. Core services include HUD certified Foreclosure Prevention counseling, training, digital and print resources, and tools that promote wealth building, home maintenance, and community involvement. This role supports homeowners with maintenance, repairs, estate planning, insurance, civic engagement, and mortgage foreclosure prevention.

The position advances the organization’s mission to close the racial home ownership gap and advance housing equity.

We are a well-established nonprofit organization with a strong reputation for its commitment to affordable housing and community development. By joining our team, you would have the opportunity to contribute to a meaningful cause and make a positive impact on the lives of individuals and families in need. Our Mission:
Bring people together to create, preserve, and promote affordable home ownership and advance racial equity in housing.

We offer a supportive and inclusive work environment. They value diversity and provide equal opportunities for all employees. You would have the chance to work alongside dedicated professionals who share a common goal of creating safe and affordable housing for everyone.

Education, credentials, and experience:

• Combination of education and experience that provides the required knowledge and skills.
• HUD Certified Housing Counselor, or ability to obtain certification within 6 months of hire.
• Experience managing federal, state, local and foundational grants.
• MN Mortgage Foreclosure Prevention Association (MMFPA) certification, or ability to obtain within 12 months of hire; required to provide foreclosure counseling services.

• Experience supervising staff or volunteers.
• Valid driver's license and good driving record.
• Personal auto insurance compliant with TCHFH Driver’s Policy requirements.

• Intercultural Competence: The ability to function effectively across cultures, to think and act appropriately, and to communicate and work with people from different cultural backgrounds.
• Program Management: Implements, participates in and evaluates the results of programs, projects, cases or processes, and manages related resources, personnel and activities to successful completion.
• Client Focus: Builds strong client relationships, concentrating on how every interaction helps the client.
• Collaboration: Works effectively with others, inside and outside the organization, to achieve shared goals.
• Community Outreach: Engages with members of a particular community to raise awareness about an issue, provide information, and foster relationships and collaboration.
• Foreclosure Prevention Counseling: Conducts financial assessment and develops a plan for clients who are at risk of losing their homes due to mortgage default.

Education, credentials, and experience:

• Post-secondary education in a related field.
• Experience in homebuyer education and counseling.
• At least 1 year in the nonprofit sector, preferably serving low- to moderate-income communities, communities of color, or affordable housing.
• 1–2 years in adult education or similar.

Medical, dental, vision, free primary care home visits & virtual healthcare, pet insurance, 401(k) retirement plan with company match, flexible spending accounts, Health saving accounts, life insurance, short-term and long-term disability, education assistance, paid parental leave, 20 vacation days in the first year, 12 paid sick days, 2 paid volunteer days. See our careers page for more info.

Preference will be given to applicants who apply within four weeks of the posting date.

Twin Cities Habitat for Humanity affirms its social and legal commitment to promote an atmosphere and environment that recognizes the principle and practice of equal employment opportunity. As such, Twin Cities Habitat for Humanity does not discriminate in employment opportunities or practices on the basis of age, race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, national origin, marital status, status with regard to public assistance, membership in a local human rights commission, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

Twin Cities Habitat’s policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, we maintain an affirmative action program through which we take good faith efforts to recruit, hire and advance in employment qualified minorities, women, persons with disabilities, Vietnam era veterans, and other protected veterans.

Ready to apply? If this job sounds like a fit for you, then click on the ‘apply’ button!