Manager of Family and Community Services

Manager of Family and Community Services

Position Type:
Full-time

Location:

Saint Paul, MN

Travel Required:

Local (under 25%)

Required

Education:

Minimum Bachelors degree;
Masters Degree preferred

Min Exp

Required:

3 years’ minimum supervisory experience; experience in nonprofit organization is preferred.

For over 117 years Merrick Community Services has succeeded in its mission to champion thriving communities by eliminating barriers and providing essential resources to promote stability, independence, social and economic justice.

Merrick Community Services was founded on Saint Paul’s East Side in 1908 as the Christ Child Society, a part of a national model of settlement houses, which provided essential services to economically disadvantaged communities. Today, Merrick Community Services (MCS) stands as one of the oldest nonprofit agencies in Ramsey County, with a history of being steadfast in assisting individuals and families to escape poverty and become self-sufficient.

The core programs of MCS include Employment and Career services, Family and Community Services, Food Shelf, and Meals on Wheels.

The Manager of Family and Community service position is responsible for oversight of case management for the Ramsey County Parental Support Outreach Program (PSOP/CWTCM billing) and Suburban Ramsey Family Collaborative and the At Home Parenting Education Program (AHPEP). The Manager of Family and Community Services will also carry a small caseload (5-7 CASES) of parent and family engagement services for families referred by or to Ramsey County Family and Community Partnership Program/ Parental Support Outreach program (PSOP).

The focus is on implementation/oversight of ongoing case management services using the initial Parent Support Outreach Plan (PSOP); developing and implementing resources and referrals to support PSOP; and engagement and involvement of parents/families through home visiting, crisis intervention, Merrick and community events, workshops and activities. The Manager of Family and Community Services will also strive to maintain a positive and supportive relationship with parents and families.

The Manager of Family and Community Services will also assist Suburban Ramsey Family Collaborative with resources and support for family plan development. This position reports to the Director of Programs. This position is directly responsible for the supervision of the above-mentioned programs and its staff.

• Monitor program content, attendance information, and data to ensure accurate billing/invoicing.
• Plan, develop, direct, and assist in expanding programs to improve the experience of the participants.
• Write, review, and implement organizational policies/standard operating procedures for programs.
• Monitor and support submission of grant reports (quarterly/final, as required) and compliance with deliverables.
• Support participants receiving services and fostering teamwork; developing and maintaining strength-based relationships with parents/families referred to in the program(s).
• Investigate participant grievances via phone calls or emails.
• Meet monthly with Ramsey County Social Worker, Program Coordinator or other Ramsey County staff, consultant with Ramsey County staff regarding emergency financial management, emergency contact updates, and other unresolved client concerns, as well as attend all quarterly meetings and SRFC “One Team” meetings.
• Attend all Merrick’s meetings and events as scheduled.
• Perform other duties as assigned.

• Manage daily operations of the program including assisting with hiring, performance management, coaching, training and the recommendation of disciplinary action(s) and approve bi-weekly timesheets; provide weekly/bi-weekly 1:1 check-in with direct service staff and provide monthly case consultation meetings.
• Develop and maintain effective and positive community partnerships and collaborations.
• Maintain accurate case notes, client records, and database to meet the standard for monthly case notes, case reporting and financial billing for the Ramsey County Family and Community Partnership Program.
• Equitably assign and manage…