Leasing Specialist

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive. This is an exciting opportunity with TCB taking on 3500 units across 50 properties in Minneapolis and St. Paul, Minnesota.

The leasing agent must be knowledgeable, friendly, energetic and have a dynamic personality. The leasing agent’s role is primarily a sales position with a strong emphasis on customer satisfaction, meeting goals, and achieving results. As a leasing agent, you will be responsible for the sales process from start to finish, minimizing vacancies, maximizing occupancy, maximizing tenant retention, creating or assisting with the annual marketing plan, implementing it and making adjustments as needed.

Through providing excellent customer service, following up with leads and helping current residents resolve problems as they arise, you will become the face of the property. The leasing agent is also the concierge of the community; they must know their surrounding community, and be able to sell it. This position reports directly to the Property Manager.

Must specialize in Affordable Housing and Tax Credit.

• Greet, pre-qualify, build rapport, follow up and close the lease with prospects for phone, email and site visit traffic
• Responsible for community and apartment tours, handling objections and selling features and benefits of the neighborhood and the property
• Understand and implement site’s leasing criteria in order to pre-qualify and process applicants
• Ensure that rental applications are processed in a timely manner and work with relevant staff to ensure that the verification process is completed in a timely manner
• Process appropriate denial/ineligible letters in a timely manner and in accordance with TCB policy
• Maintain accurate, up-to-date waiting and transfer lists (if applicable), including purging by TCB policy
• Maintain prospect, applicant and resident data, utilizing TCB standardized forms from guest cards to lease files and entering data from these forms into site logs as required
• Compile reports with traffic/leasing information, work order information and area info as needed for upper management
• Conduct rent comp studies quarterly or as required by the Property Manager
• Assist in developing marketing plans including events, internet ads, print ads, outreach, marketing copy, order marketing materials, placing ads and submitting for approval to TCB’s marketing department
• Collect application fees and deposits as applicable
• Responsible for completing the lease package for each rental, including renewals as applicable, renewal notices and questionnaires.
• Complete all follow up including prospects within 24 hours of initial contact/visit and new resident follow up within 30 days after move-in
• Schedule and perform move-in orientations and inspections and maintain resident handbook
• Responsible for the appeal of the rental office show unit and all made-ready vacants
• Schedule leasing office hours in order to meet the expected results, including evenings, weekends and holidays
• Understand and adhere to the AFHMP (Affirmative Fair Housing Marketing Plan), as applicable.
• Ability to maintain professional conduct in all situations.

• Assist occupancy specialist as needed and as time permits
• May be requested to complete special projects as assigned

• Self-starter, self-motivated and requiring minimal supervision
• Problem solving skills
• Must demonstrate strong sales, customer service, organizational, multi-tasking, communication skills and the ability to close the deal
• Attention to detail required
• Understands the impact of the first impression and follow up as integral elements of leasing
• Knowledge of Federal Fair Housing Laws & Guidelines (training provided)
• Excellent verbal and written communication skills required
• Basic computer skills, including Word, Excel and Outlook

The physical…