Detailer, Retail, Retail Associate​/ Customer Service

Detailer

Job Objective:
Provides assistance to the Service department by enhancing efficiency and workflow and other tasks as needed

QUALIFICATIONS

Skills

* Able to receive and follow directions.

* Ability to meet the company's production and quality standards

PHYSICAL REQUIREMENTS

Environment

* Indoors
-air-conditioned areas

* Outdoors- in various elements of weather

Physical Movements

* Sitting - on a regular basis

* Standing - on a regular basis

* Walking - on a regular basis

* Bending/Twisting and/or Stooping - on a regular basis

* Kneeling and/or Squatting - on a regular basis

* Lifting over 50 lbs - on a regular basis

* Reaching and/or lifting overhead - on a regular basis

* Climbing - stairs as required

* Repetitive hand/finger movement - on a regular basis

* Grasping/grabbing with hands - on a regular basis

* Pushing / Pulling - on a regular basis

GENERAL EXPECTATIONS

* Devote himself/herself to ensuring customer satisfaction

* Able and willing to work flexible hours

* Inquire about management, production, and quality requirements established by the company

* Develop and maintain effective listening skills

* Understand and follow company rules, policies, and expectations

* Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet goals

* Understand business terminology and remain current with technology changes in products and service

* Know and comprehend federal, state, and local requirements which govern the company's business

* Attend company meetings as required

* Participate in performance management

* Uphold the company's non-disclosure and confidentiality policies and agreements

* Follow lawful directions from supervisors

* Interact well with others and positively influence employee morale

* Work evening, weekend, and holiday work hours as required

* Maintain a professional personal appearance

JOB-SPECIFIC RESPONSIBILITIES

* Offer aid to technicians with maintaining a clean, efficient work area by keeping the service area organized

* Maintain the appearance and cleanliness of general facilities

* Detail all new and used motorcycles at the dealership

* Wash motorcycles to restore the pristine condition of the machine and reflect the expectations of the dealership

* Handle requests courteously, cheerfully, and quickly

* Greet all customers promptly using politeness and friendliness

* Relocate motorcycles to proper locations through Service department/Warehouse

* Perform deliveries and pickups as required

* Assist with uncrating and setting up new motorcycles