Leasing Specialist

Join to apply for the Leasing Specialist role at The Community Builders, Inc.

About The Community Builders (TCB): A growing nonprofit real estate developer that strengthens neighborhoods across the nation. TCB owns and operates 3,500 units in 50 properties in Minneapolis and St. Paul, Minnesota. Our mission is to build and sustain strong communities where all people can thrive.

The Leasing Specialist is primarily a sales position that emphasizes customer satisfaction, meeting goals and achieving results. The role includes:

• Managing the entire leasing process from start to finish, including pre‑qualification, tours, applications, and lease execution.
• Closing leases through phone, email, or site visits, with a dynamic, energetic, and friendly approach.
• Maintaining accurate resident and applicant data in TCB’s standardized system, including guest cards, lease files, and logs.
• Processing applications, verifying applicants, issuing denial/eligible letters, ensuring timely compliance with TCB policy, and handling rent compensation studies quarterly.
• Generating reports on traffic, leasing information, work orders, and area data for upper management.
• Assisting in the development and implementation of annual marketing plans (events, internet ads, print ads, outreach marketing, and marketing materials).
• Collecting application fees and deposits, managing lease renewals and renewal notices, and completing renewal questionnaires.
• Scheduling and leading move‑in orientations, inspections, and maintaining the resident handbook.
• Providing exceptional customer service, following up within 24 hours for prospects and 30 days after move‑in for new residents.
• Operating the rental office, showing vacancies, and meeting expected results during evenings, weekends, and holidays.
• Supporting the occupancy specialist and other special projects as assigned.

• High school education or higher; at least one year of experience in leasing and affordable housing.
• Strong sales, customer service, and organizational skills with the ability to multitask and close deals.
• Self‑starter who requires minimal supervision and demonstrates problem‑solving abilities.
• Excellent verbal and written communication, and basic computer skills (Word, Excel, Outlook).
• Knowledge of Federal Fair Housing Laws & Guidelines; training will be provided.
• Professional conduct in all situations and adherence to the AFHMP (Affirmative Fair Housing Marketing Plan).
• Physical ability to sit, walk, stand, lift up to 20 pounds, and perform occasional travel as needed.

• Medical, dental, and vision insurance.
• Paid holidays & tenure‑based PTO accruals.
• Company‑contributed Health Savings Accounts, Life & Disability Insurance, 403(b) retirement plan with company match.
• Tax‑advantaged accounts, commuter parking, medical & dependent care FSA, Hospital & Critical Illness Insurance.
• Employee Assistance Program.
• Salary range: $52,400 – $72,400.

The Community Builders is an equal opportunity employer. Selection will be made on the basis of merit, qualifications and business needs. The application process will be conducted in compliance with all applicable statutes and regulations.