Solutions Architect - Service Provider

* This position is remote. Candidates located in the Midwest are strongly preferred, particularly in Minnesota, North Dakota, South Dakota, and surrounding states.

The ePlus Service Provider Group (SPG) is seeking a highly skilled and motivated Solutions Architect to join our dynamic team, supporting telecommunications customers across the Northeast. This individual will serve as a trusted technical advisor to service providers, including telcos, cable operators, consortiums, electrical cooperatives, and municipalities. The ideal candidate will possess deep technical expertise in high-end routing and optical networking, with a strong focus on next-generation MPLS and optical transport architectures.

Key technologies include Segment Routing (SR-MPLS), Ethernet VPN (EVPN), Dense Wavelength Division Multiplexing (DWDM), and Reconfigurable Optical Add-Drop Multiplexers (ROADMs).

The Solutions Architect - Service Provider will be 1:1 aligned with a dedicated Account Executive, working together to engage customers, assess their current network environments, and define future-state designs. Responsibilities include customer presentations, onsite whiteboarding sessions, Original Equipment Manufacturer (OEM) and platform selection, BOM creation, and drafting Statements of Work (SOWs) for professional services engagements.

This is a high-impact, customer-facing pre-sales role that blends deep technical guidance with strategic engagement to support and close complex, high-value business opportunities.

The essential functions of this position include:

• Provide technical expertise/credibility to account team on designated focus area

• Conduct customer presentations on ePlus value proposition and technical solution sets for assigned accounts and focus areas

• Assist sales account managers with overall account planning, as it relates to technical aspects of hardware, software, and services opportunity development

• Assist sales account managers with project management for complex presales engagements

• Complete technical sections for RFP/RFI/RFQ responses for assigned accounts

• Assist account teams with collecting customer business and technical requirements and determining ePlus recommended solution(s)

• Develop solution architecture and detailed line-item configurations/bills of material (BOMs)

• Develop proposal and/or presentation of recommended solutions

• Assist with technical scoping/review for Statements of Work (SOWs) for assigned accounts

• Function as liaison to end-user customer technical staff regarding solution and implementation specifics

• Function as a liaison between the sales team and professional services organization to vet solution recommendations and to complete technical portions of the SOW, as appropriate

• Function as technical liaison and ePlus ambassador with field OEM sales and technical teams

• Assist sales management with mentoring of junior sales account managers as it relates to overall opportunity management and technical solution set

• Conduct knowledge transfer with team members around solution updates, implementation lessons learned, etc., as relevant

• Assist ePlus sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution & its implementation or deployment, as needed

• Assist in developing customer get-well plan, if applicable

• Assist sales and services management in identifying candidate solution areas for ePlus development or investment

• Complete training, per development plan, and maintain certifications in accordance with focus area

• Assist Services Director with helping improve procedures and functions

• Ensure appropriate coverage for in-process opportunities while out of office for training, vacation, PTO, etc.

• Participate in weekly team…