Hybrid Service Coordinator - Partners in Community Supports

Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults and military veterans. Trustworthiness is a value and strength shared by our employees and recognised by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energise and reward employees. Consider joining us!

As a Service Coordinator you will provide professional support to individuals enrolled in the Consumer Directed Community Support (CDCS) programmes, provide information and support to families regarding programme policies, procedures, allowable waiver expenses and employment related functions (staff training, wage and hour compliance) and process paper/electronic records to facilitate efficient programme operations and meet internal deadlines for payroll and expenses. You will manage client participation and budgets to ensure all payroll and expense expenditures made by Partners in Community Supports (PICS) to clients are approved by the county and are billable to the State of MN and health plans, interact with county case managers, flexible case managers and other provider agencies as needed to ensure smooth service delivery and function as a first point of contact for county staff, clients and employees in the areas of human resources, service agreements, support plan and individual client budgets.

You will process new client intakes and current client renewals, meeting with the families at their home or another designated location, and provide high quality customer service at all times, including the prompt return of phone calls, emails, and requests. In this role you will also assist in the development of programme policies and procedures, help to write articles for the quarterly programme newsletters and prepare presentations to be used for public use in promoting the programme.

• Four-year college degree; social services coursework is desired.
• A minimum of two years of training and experience working with people with disabilities and their families and experience in a waivered service programme coordination/management.
• Knowledge of consumer directed services and the resources and support available to clients is desired.
• A valid driver's licence, acceptable driving record and a Motor Vehicle Check. Must be able to travel locally to meet with families.
• Strong computer skills and the ability to learn new software.
• Strong analytical skills and proficiency working with numbers.
• Ability to be well organised, detail oriented and perform a variety of on‑going tasks in a fast‑paced office environment.
• Able to write policies/articles/presentations for public use.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the community.
• Able to read, analyse and interpret Department of Human Services' policies and regulations as well as applicable state and federal laws related to service delivery under Consumer Directed Community Supports (CDCS).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.