Case Manager - Womens Shelter

Case Manager – Adult and Family

JOB TYPE: Full-time

PAY RANGE: 48,000 – 52,000 per year

LOCATION: On‑site in Saint Paul (must be able to reliably commute or plan to relocate before starting employment)

PHYSICAL SETTING: Emergency shelter/transitional housing environment

SCHEDULE:

• Day shift
• Monday to Friday
• Evenings 2‑8 times each month
• Occasional weekends and holidays

Union Gospel Mission Twin Cities (UGMTC) provides emergency shelter, food, basic needs and wrap‑around programs for people facing homelessness, hunger and addiction in the community. Located in Saint Paul, UGMTC opened its doors in 1902 and has been feeding, sheltering and offering the hope of Jesus Christ to people in need ever since.

Mission: To provide Christ‑centered, life‑changing pathways for all people who are experiencing homelessness, hunger and addiction.

Vision: To see all men, women and children healthy, whole and successful through Jesus Christ and the transforming power of the gospel.

Values: Faith, Compassion, Respect, Integrity, Excellence

The Naomi Family Program provides residential housing, mental and chemical health support, job‑skills training, and faith development for women and children (birth – 10 yrs).

The Adult and Family Case Manager provides direct case‑management services for women and children, with limited supervision, in alignment with UGMTC’s mission, values and goals. The role executes day‑to‑day programming and case management; guides residents through stabilization, healing, and basic services to ensure access and positive outcomes for UGMTC program participants.

• Implements established Naomi Family Program policy, procedures, and guidelines consistent with the ethical standards of the profession.
• Assists in the evaluation of program effectiveness and achievement of program objectives.
• Updates individual program participant progress in Case Worthy by recording accurate and timely case notes; maintains other program records and reports.
• Establishes a welcoming and safe environment for women and children; de‑escalates and resolves issues and conflicts that occur with program participants and/or staff.
• Identifies and provides emergency crisis services as necessary; makes immediate participant assessment and responds according to accepted crisis intervention methods and techniques.
• Executes independent professional and ethical judgment in the intake process gathering physical, psychological, spiritual, financial and social information to assess current functional living skills and collaborate with women and children to develop individualized goals and case plans.
• Uses established case‑management methodology and practices to monitor participant goals and case plans through non‑therapeutic counseling and direct case management in weekly one‑on‑one meetings; provides backup coverage to other case managers as needed and ensures resident confidentiality in accordance with HIPAA privacy regulations.
• Coordinates access and referrals to government and community resources, including housing, food, clothing, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health services.
• Tracks resident engagement in community resources.
• Documents encounters and contracts made on behalf of program participants; maintains comprehensive participant files.
• Facilitates established Basic Services program classes, morning devotions and support groups.
• Assists with social and recreational outings for program participants.
• Confers with program team in case issues, participants progress, to coordinate care for participants and make program recommendations.
• Leads prayer and devotions with participants; attends UGMTC‑sponsored spiritual enrichment activities.
• Assists in covering the front desk for breaks and emergencies, as needed.
• Addresses and responds to internal and external questions regarding UGMTC’s mission, vision, statement of faith and core values.
• Maintains co‑operative relationships and communication with other departments to ensure access and positive experiences for UGMTC participants and support achievement of program objectives.
• Understands…