Case Manager - Foyer

Summary of Position

The major function of the Case Manager is to assist youth in the Booth Brown House shelter and housing programs in developing independent living skills by identifying pathways of access to long‑term housing, further education, vocational training, job search, and access to benefits. The Case Manager is responsible for coordinating referrals, intakes, and discharges. Case Managers also assist with maintaining positive program dynamics, ensuring rules and policies are complied with, and providing support and guidance to clients and Youth Advocates during shifts.

The Case Manager provides general case management (including intake) and referral services to all residents needing such assistance. They may also provide formal case management—evaluation of health, psychological and social needs, development of an individually tailored case plan, and periodic reassessment of the resident's situation and needs—for a youth when such service is not available through the general community. Direct case management is delivered in a professional manner to clients for emergency services and asset‑building services (assessment and planning).

Evening and overnight hours may be required. The Case Manager will be responsible for rotating on‑call responsibilities.

Wage: $26.50 per hour, 40 hours per week

This position DOES require the staff to be on call every third week.

1471 Como Ave West, St. Paul, MN 55108

• Bachelor's degree required. Preferable: degree in Social Work, Psychology, or Counseling.
• Two to three years of experience in social service delivery with youth.
• Demonstrated knowledge of supportive services and resources for youth and youth with disabilities in the area served by the project.
• Demonstrated advocacy, organization, problem‑solving, and results‑orientation for youth.
• Training in developmental processes and needs, youth services, disability services, eligibility for and procedures of federal and state entitlement programs, legal liability issues related to service coordination, drug and alcohol use and abuse by youth, and mental health issues. This requirement is not a prerequisite for hiring, but if not certified upon hire it must be completed and certified within the first year.
• Understanding of the delivery of social services internally and community‑wide.
• Ability to accept supervision and work with a team of co‑workers.
• Ability to work well with clients of diverse cultural and socioeconomic groups, respect confidentiality, and work within ethical and legal parameters of social services.
• Willingness to support the philosophy, goals, mission, and objectives of The Salvation Army.
• Must pass The Salvation Army background checks.
• Must possess a valid driver's license.
• Must complete CPR and First Aid certification within the first 90 days of hire.
• Must have computer skills and be able to enter client information into an HMIS database.
• Must understand that the provisions of Safe From Harm will apply upon commencement of employment and must complete the required training within the first 30 days.

• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co‑workers, including conflict resolution, courteous treatment of staff, visitors, and clients, respect for others’ property and person, and appropriate communication to and about co‑workers.
• Support the mission of The Salvation Army by treating every donor, contact, and colleague appropriately and without discrimination.
• Meet and greet all clients in a professional and courteous manner.

• Develop and maintain positive rapport with clients.
• Orient new clients to the rules, policies of Booth Brown House programs.
• Communicate concerns and observations about residents in a timely manner.
• Assist with the storage of belongings left by residents/guests and the return or disposal of those belongings 60 days after discharge.
• Conduct case management in the shelter and housing programs as directed by client needs and Program Manager. Interview prospective clients, monitor and report on resident progress,…