Shelter Advocate

Women's Advocates Saint Paul, Minnesota, United States

Located in St. Paul, Minnesota, Women’s Advocates is known to many as the first shelter in the nation for people of all backgrounds fleeing domestic violence. Today, Women’s Advocates offers a robust continuum of safety services, including violence prevention education, phone-based crisis intervention, emergency help for victim-survivors escaping violence, and sustained safety, advocacy, and housing stability support as they begin their journey to a safer, more independent life.

For more information, please visit our website: https://www.wadvocates.org

This position provides professional-level advocacy services to women and families experiencing domestic violence. The Shelter Advocate is responsible for providing crisis counseling and intervention, information, support and referrals to individuals calling Women’s Advocates’ 24-hour crisis line. Additionally, the Shelter Advocate ensures residents receive meals and that the facility remains clean and safe in the absence of food and facilities personnel.

This position is a full-time, non-exempt, in office position. This position is eliegible for benefits including: medical, dental, vision, life insurance, 403b retirement plan and more. The budgeted hourly rate for this position is: $24.50.

We are hiring two people in this role, and the details of the work schedule are below:

Week One Schedule

Week Two Schedule

Monday
- Friday

3pm-11pm

Mon, Tues, Thurs, Fri, Sat

3pm-11pm

Mon, Tues, Thurs, Fri, Sat

3pm-11pm

Monday
- Friday

3pm-11pm

This position:

• Complies with all policies and procedures related to Paid Time Off (PTO) requests as well as schedule changes. This includes communicating all schedule changes to their supervisor.
• Stays at work until they are relieved by another advocate.
• Is solution focused.
• Is comfortable working alone on any shift.
• Participates in on the on-call rotation for any shift.
• Helps facilitate (Crisis Resource Advocate) CRA monthly meetings; taking notes, assists with the agenda items, facilitates meeting all together, encouraging others to attend.
• Ensures all essential duties listed in the front office are completed each shift, in addition to the essential duties listed below.

• Screens and assesses callers and residents for immediate safety needs.
• Develops safety plans over the phone and in person.
• Provides counseling, advocacy, and crisis intervention services to residents and callers.
• Answers the Resources email, as assigned.
• Provides information and referrals for Orders for Protection (OFPs), Harassment Restraining Orders (HROs), and the Address Confidentiality Program.
• Assists callers in securing shelter space through the Day One database system.
• Serves as a point of contact and support agency collaboration with Day One.
• Provides resources and referrals for legal, medical, financial, housing, education, transportation, and other community services.
• Documents and tracks all calls, services, resources, referrals, and resident interactions in Client Track and other required systems.
• Maintains thorough documentation of significant shift-related events and resident concerns, communicating relevant information to advocates and managers through Daily Logs, Case Notes, and email.
• Screens, accepts new participants into shelter, and completes initial intake. Accurately enters and enrolls new participants in Client Track.
• Maintains documentation for the resident transportation program.
• Enforces policies and engages in crisis-intervention and de-escalation with shelter residents while utilizing a compassionate, trauma-informed approach.
• Maintains and organize the Resource Center library and resource materials.
• Maintains the clothing closet as needed,…