Case Manager - Certified Peer Support Specialist; CPSS

This position is responsible for providing mobile case management services to individuals with serious mental illness and substance use disorder who are living in shelters, on the street, are without stable housing, or are at-risk of homelessness. The Case Manager-CPSS will draw on their own experience with mental illness to provide peer counseling and direct support, as well as model wellness and assist individuals in their recovery.

As part of the team, will work in partnership and collaboration with social service and housing providers to ensure that individuals experiencing homelessness decrease the time between referral and being housed, make connections with other services as needed, and remain engaged.

• Connect with individuals referred to Guild who are experiencing housing instability or homelessness.
• Coordinate intake and perform an individualized needs assessment to develop a Housing Support Plan that addresses barriers to obtaining housing.
• Connect individuals to suitable housing options like subsidized housing, Section 8, emergency housing vouchers (EHVs), single room occupancy (SROs), permanent supportive housing, affordable and market-rate housing, and other similar opportunities.
• Assist individuals in accessing services and resources and coordinating housing related paperwork, with prospective landlords, ensure completion of Coordinated Entry Assessment for potential priority housing opportunities.
• Provide crisis intervention to homeless individuals in the community or in a safe environment as needed.
• Attend monthly training offered by the Department of Human Services (DHS) and other stakeholders or as needed.
• Document all interactions and communications with individuals in an accurate and timely manner in the Homeless Management Information System (HMIS) and Guild’s electronic health records system (Credible).
• Promote an inclusive, diverse, culturally competent, and respectful work environment.
• Support and exhibit Guild values of empowerment, dignity, collaboration, innovation, and perseverance.
• Other duties as assigned.

• Knowledge of severe and persistent mental illness (SPMI) and the needs of people with SPMI.
• Knowledge of local community resources and eligibility requirements. Resources needed include those pertaining to housing and healthcare for a variety of populations and needs.
• Skills in a variety of treatment approaches including person-centered planning, harm reduction, and motivational interviewing.
• Ability to develop and maintain receptive, open, and approachable lines of communication with clients and staff, and provide a friendly environment for visitors.
• Strong written and verbal communication skills.
• Presentation and meeting facilitation skills.
• Ability to work as a proactive and positive member of a team to deliver quality services.
• Ability to maintain confidentiality of organization and client data.
• Ability to use sound judgment and maintain healthy professional boundaries.
• Analytical and problem-solving skills.
• Ability to meet deadlines and set priorities.
• Proficiency with a variety of web-based software and databases, including Microsoft Office Suite and electronic medical records systems.

• This position is based in Anoka County; however, the majority of work is in the field as services are provided to clients wherever needed.
• Some activities may be required in the community.
• Travel may be required to other program sites.
• Requires transporting clients in a personal vehicle regularly.
• This position has the potential to come into contact with bodily fluids, communicable diseases, tobacco smoke, and household pets.
• Prolonged periods at a desk, working on a computer.
• Manual dexterity for tasks such as taking notes, using technological devices for documentation, or assisting clients with certain activities if needed.
• Must be ambulatory and able to negotiate stairways.
• The ability to lift and carry heavy weights that could be up to 40 pounds.

Level I Certified Peer Support Specialists must meet the following criteria:

• Qualified under Minnesota statute as a Mental Health Rehabilitation Worker.
• Successfully completed the Minnesota Department of Human Services (DHS) approved Certified Peer Specialist training and certification exam.
• Level 1 Certified Peer Support Specialists:
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