Commmunity Residential Services Manager

Make a difference in the homes you lead and the people you support.

PKT Enterprises is hiring a Community Residential Services Manager (CRSM) to oversee two group homes serving adults with developmental disabilities and mental health needs.

This role brings together team leadership, care coordination, and hands-on involvement. You’ll build relationships with the individuals in your homes, help staff succeed, and keep daily operations running smoothly. Directors and administrative staff provide training, guidance, and ongoing support.

Whether you’re an experienced supervisor or a direct care professional ready for your next step, we welcome applicants who meet the qualifications and bring strong follow-through, sound judgment, and a commitment to quality care.

• Oversee daily operations of two homes, helping maintain safe, comfortable environments that reflect each individual’s needs and preferences.
• Supervise, train, and coach Direct Support Professionals and applicable Live-In staff, including setting expectations and addressing performance concerns.
• Maintain staff schedules, arrange coverage, review timecards, and complete payroll-related responsibilities on time.
• Coordinate medical appointments, follow-up care, individual goals, and team meetings.
• Ensure service documentation, medication records, incident reports, required audits, and month-end paperwork are accurate and completed on time.
• Support compliance with Minnesota 245D requirements and company policies.
• Oversee household supplies, groceries, petty cash, and maintenance follow-up.
• Help individuals participate in meaningful activities and stay connected to their communities.
• Communicate with families, guardians, case managers, healthcare providers, and company leadership.
• Provide hands‑on direct care and shift coverage when needed.

This is a full-time, on-site position with a regular Monday-Friday daytime schedule. Managers begin each workday at the office and spend time in their assigned homes for staff support, oversight, and client needs.

Schedule flexibility is required. Staffing needs and urgent situations may require work outside regular hours, including evenings, overnights, weekends, and holidays.

Managers participate in a shared on-call rotation approximately every 6-9 weeks, with leadership support. On-call responsibilities include responding to staff concerns, coordinating coverage, and reporting to a home when necessary.

Applicants must meet one of the following Minnesota Designated Coordinator qualification pathways:

• Bachelor’s degree in a field related to human services, education, or health, plus one year of qualifying experience.
• Associate degree in a related human services, education, or health field, plus two years of qualifying experience.
• Diploma from an accredited postsecondary institution in a related human services, education, or health field, plus three years of qualifying experience.
• At least 50 hours of education and training related to human services and disabilities, plus four years of full-time direct care experience supporting people with disabilities or adults age 65 or older, under the supervision of someone qualified through one of the first three pathways.

For the first three pathways, qualifying experience includes full-time direct care work with people with disabilities or adults age 65 or older, or equivalent experience providing care or education to vulnerable adults or children.

• At least 19 years old.
• Valid driver’s license, acceptable driving record, reliable vehicle, and insurance in your name.
• Ability to meet applicable DHS background study requirements.
• Strong communication, organization,…