Airside Experience Specialist - STP - Part-Time - 3rd Shift

Airside Experience Specialist - STP - Part-Time

As an Airside Experience Specialist
, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynamic role, you'll combine exceptional hospitality with hands‑on operational support to ensure our guests feel cared for, from wheels down to wheels up.

You’ll operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service‑first mindset
. This role requires schedule flexibility, including nights, weekends and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions.

If you enjoy creating memorable guest experiences in a fast‑paced, luxury‑driven environment – and you're excited by the energy of the runway – this is the role for you.

• Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs).
• Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crew members to ensure service needs are met (fueling, de‑icing, lavatory, ground power, potable water, parking, marshalling, wing walking, catering, towing).
• Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns.
• Operate and drive ground service equipment such as fuel trucks, de‑icing trucks, ground power units, tugs, stair trucks.
• Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation.
• Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times.
• Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo.
• Maintain safe, clean, and secure ramps and operations.
• Fuel handling: fuel quality control, fuel receipt, inventory and accurate documentation.
• Understand and enforce all operational, safety, and guest service requirements.
• Stop work when an unsafe condition or act is likely to cause harm; report concerns to the appropriate manager.
• Follow emergency response procedures during critical events.
• Enforce all security (physical, cyber, data) protocols as dictated by Signature Aviation and the airport.
• Create accurate records pertaining to time worked and activities performed.

• High School Diploma or General Education Degree (GED).
• Minimum 18 years of age.
• Ability to pass company background checks, drug tests, and obtain an airport security badge.
• Must be legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination; color vision test to inspect aviation fuel.
• Valid state driver’s license; commercial driver’s license (CDL) may be required.
• Good judgment and ability to follow directions from supervisor/management.
• Preferred: 3 to 6 months experience or training in aviation, customer service, or related field.

• Hospitality skills: excellent guest service, energetic, outgoing, guest‑obsessed personality; multitask in fast‑paced environment.
• Language skills: read and comprehend safety rules, operating instructions, and procedure manuals in English; communicate in English via phone, radio, writing.
• Math skills: perform simple arithmetic operations.
• Physical ability: operate motor vehicles and ground support equipment; perform tasks safely from elevated heights.
• Critical thinking: carry out multi‑step instructions; handle standardized situations.
• Interpersonal skills: work well with others; effective collaboration with team and guests.
• Multitasking: handle multiple tasks while maintaining attention to detail.
• Computer skills: use computer and email; learn company software; pass computer‑based training.
• Task management: complete Signature’s training programs on time.

$20.00 to $23.50 per hour.

• 401(k)
• Critical Illness, Hospital Indemnity, and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

Entry level

Part‑time