General Manager

General Manager role at PGA TOUR Superstore

At PGA TOUR Superstore, we’re always looking for enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest growing specialty retailers, we’re dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, we continuously strive to create a family culture for our associates, driven by our vision to inspire people through golf and tennis.

Pay Band: $72,000.00 – $87,100.00

The General Manager (GM) is responsible for overall store operations, including expenses, merchandising standards, operations standards, compliance, safety, security, and workforce. The GM works closely with cross‑functional partners in Human Resources, Asset Protection, and Operations at the District, Region, and Store Support Center levels to execute the PGA TOUR Superstore business strategy within the store. The GM must build and support a store culture aligned with the mission and behaviors, ensure employee engagement, drive sales and service strategies, champion customer service, and act as the brand ambassador for the community.

• Lead a confident and knowledgeable team that delivers a differentiated customer experience prioritizing customer over tasks.
• Listen and respond to internal and external customers and build strong relationships in the store, organization, and community.
• Drive change with the greatest impact on customer experience and use feedback to coach and recognize teams.
• Inspect store pages for accuracy to prevent negative experiences from incorrect information.
• Manage the appearance, cleanliness, and upkeep of the retail building and equipment to deliver a differentiated experience.

• Create and oversee day‑to‑day execution of the strategic plan, driving sales and profitability through report analysis and appropriate actions.
• Make business decisions by assessing market competition, understanding customer insights, and leveraging company reporting.
• Maintain compliance with all required company directives, deadlines, publications, standards, meetings, and policies.
• Ensure compliance with all safety and security policies and procedures.
• Demonstrate a culture of ethical conduct, safety, and compliance; lead the team to work in the same way and hold others accountable.
• Inspect all schedules for proper allocation and guidelines to support peak traffic times, key holiday events, and weekends.

• Promote a FUN, inclusive, and “Put People First” working atmosphere that encompasses our core values with accountability to create a high‑performing team.
• As the cultural ambassador, create and initiate plans that drive improvements in associate engagement and retention.
• Develop, implement, and monitor the store leaders’ Individual Development Plans (IDPs) to ensure future bench strength.
• Establish performance and development goals for Assistant General Managers and provide mentoring, coaching, and regular feedback.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Recruit, hire, and retain a passionate team for area‑specific knowledge and expertise; oversee onboarding experience.
• Oversee any compensation, disciplinary, or staffing/human resources‑related actions by following company standards and policies.

• Communication
  :
  Strong listening and interpersonal skills; excellent verbal and written communication; ability to convey expectations and standards to execute company programs.
• Analytical
  :
  Strong strategic skills; effective forecasting of business needs; comprehensive solutions to complex problems; identify opportunities to increase sales and strengthen operations.
• Computer
  :
  Advanced computer skills with working knowledge of Microsoft Office Suite, including Outlook.
• Accountability
  :
  Ability to manage conflict, lead conflict resolution, and hold others accountable.
• Business Acumen
  :
  Strong business…