Assistant General Manager

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At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we’re dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

The Assistant General Manager (AGM) supports the General Manager (GM) in the execution of all company strategies and directives. The AGM is accountable for achieving store goals while driving operational efficiencies and maximizing overall customer experience. The AGM is expected to provide full leadership and guidance over the store. The AGM collaborates with the General Manager as well as Field Leaders and Store Support Center (SSC) Leaders to assess the needs of our customers and Associates in order to maintain an elevated experience.

Additionally, the AGM is expected to act as the owner of the entire store and empower the Managers to do the same for their assigned departments.

• Build and develop a team of passionate and knowledgeable Managers who strive to exceed customer service expectations by focusing on engaging customer interaction and store presentation.
• Understand business reporting and customer insights to troubleshoot and follow up on opportunity areas.
• Coach, train and empower your managers to be business experts by leveraging data to drive business decisions.
• Quickly respond to any negative customer experience by de‑escalating the situation and ensuring the Associate understands and feels supported to make things right for the customer.
• Use customer feedback to coach/recognize Managers and Associates.
• Ensure compliance with all Company Merchandising and Operations Standards within each area of the store.
• Enable Managers to look at things through the Customer lens to maintain and exceed PGATSS commitment to offering world class experiences for our Customers.
• Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in customer traffic and sales.
• Create a scheduling plan in partnership with Operations Manager based on monthly and weekly business workload labor budgets, and customer traffic. Leverage all available tools including but not limited to workload planning, carton tracker and markdown calendars.
• Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
• Demonstrate a culture of ethical conduct, safety, and compliance. Lead Managers to work in the same way and hold others accountable for this commitment.
• Execute scheduled department walks with Managers on a consistent weekly cadence in order to maintain operational excellence, Customer experience and Associate engagement within each department.
• Enable and expect Managers to follow up on training completion, check for understanding, and provide continuing education opportunities.
• Engage in consistent and meaningful development conversations throughout the critical touchpoints within the Managers career path.
• Establish a culture of accountability through clear expectations and performance management (observe, recognize and coach).
• Recruit, hire and retain a passionate team for area‑specific knowledge and expertise. Through implementation and execution of all development plans set in place by General Manager.
• Ensures execution of Associate engagement plan in partnership with Store Leadership Team (SLT).
• Accountable for ensuring new hires receive consistent on‑boarding experience and all training is executed proficiently, accurately in a timely manner.
• Be knowledgeable about the Workday, benefits, and HR programs and services to train new hires and provide on‑going information to Associates. Assist Associates in…