Retention Representative

Description

Car Shield is seeking talent to join its growing Retention team. This role is responsible for handling incoming calls from existing customers that wish to cancel their service. Successful candidates will have excellent communication and customer service skills, strong work ethic, and be motivated by goals and putting their sales and value‑building skills to use!

Reporting to the Retention Manager, this position is responsible for:

• Answering inbound calls from existing customers.
• Assessing customer needs and developing a strategy for their retention.
• Building value in product by communicating services provided and customer savings.
• Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers.
• Maintaining current knowledge of products and services offered.
• Other tasks as assigned.

• $25/hour, plus performance bonus! (Average ~$26/hour).
• Group Insurance (Medical, Dental, Vision, Life, etc.).
• 401k with Employer Match.
• Paid Time Off at 6 months.
• Discounted Car Shield policies.
• Discounted Tuition at Lindenwood University.
• Professional Development Opportunities.
• Basketball, table tennis, billiards, and other recreation on‑site.
• Gym facilities, with the option to take classes led by on‑staff personal trainer (ers headquarters).
• And more!

• Ability to work on‑site at our headquarters in St. Peters, MO.
• Strong attention to detail and the ability to follow directions.
• Ability to present oneself well over the phone.
• Excellent customer service skills.
• Strong communication and persuasion skills.
• Highly coachable.
• Ability to effectively multi‑task.
• 2+ years' experience in a call center environment, working with escalated customer issues.
• Customer Retention experience preferred.
• Basic computer and typing skills.
• Must be able to be licensed by the State of Missouri (application process and fee supported by company).
• Bilingual (English/Spanish) a plus.