Assistant Manager

Assistant Manager – Midwest Fitness Partners

Job Summary
As Assistant Manager you will manage day‑to‑day club operations, ensuring performance and objectives are met to provide a “Judgement Free” member experience. You will assist in hiring, firing, and training all employees, lead the team in a positive, motivated manner, focus on employee development, and ensure a financially successful club. You will regularly direct all front desk personnel.

Club Manager

• Assist the Club Manager in creating staffing schedules and ensuring all shifts are covered.
• Lead by example and maintain accountability for direct reports by training and coaching staff to provide exceptional customer service.
• Guide the team through systems and operations to achieve common goals.
• Prepare all HR related forms promptly.
• Resolve employee issues or concerns professionally with the Club Manager.
• Assist in disciplinary/termination activities.
• Provide backup support for absent employees.
• Uphold the integrity and security of staff files and sensitive documents.
• Represent the club by promoting a Judgement Free lifestyle.
• Assist in the training and development of staff, including day‑to‑day coaching.
• Participate in pre‑screening, hiring, onboarding, and recruiting.

• Greet members and guests, providing exceptional customer service.
• Answer phones professionally and assist callers.
• Display and sign up new members, log amenities, and communicate updates.
• Respond to member questions and concerns promptly.
• Process beverage and merchandise purchases on POS systems.
• Assist in emergency medical situations.
• Enforce rules and policies within the facility.
• Detail tanning beds, acrylics, and vents weekly.
• Count and track inventory weekly.
• Run all necessary daily reports.
• Maintain consistent accountability and clear communication among staff.

• Use Datatrak to update barcodes, addresses, and billing or payment queries.
• Submit refund proposals properly.
• Create new memberships.
• Maintain the integrity and security of member documents and sensitive information.

• Keep front desk and lobby clean and orderly.
• Perform regular facility cleaning and upkeep.
• Ensure equipment and tanning units are cleaned daily.
• Maintain clean, stocked, and clutter‑free restrooms with a routine schedule.
• Accurately complete daily and weekly cleaning responsibilities.
• Report repairs to the Director of Operations and maintenance technicians promptly.
• Hold the team accountable for cleaning lists and assigned equipment.

• Order club supplies within a specific budget based on club requirements.
• Track key performance indicators such as guest counts, cancellations, and information calls.
• Manage marketing efforts by ensuring staff awareness and training on promotions.
• Assist in completing recorded information call inspections.
• Participate in growth and development opportunities.
• Collaborate effectively with team members and senior leadership.

• One year of customer service experience preferred.
• High school diploma or GED equivalent required.
• Must be 18 years or older.
• CPR certification required.
• Superior problem‑solving skills.
• Exceptional leadership and diplomacy skills.
• Represent PFMW core values at all times.
• Willingness to travel for training and support other locations.
• Flexibility for overtime, weekends, evenings, and holidays.

• Continual standing and walking.
• Continual talking in person or on phone.
• Ability to lift 75 pounds.
• Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.
• Never place oneself under equipment.