Level 1 IT Technician

Car Shield is seeking a Tier 1 IT Technician to join its growing Tech Support team. This role serves as the first point of contact for internal IT support and is responsible for providing general assistance across a wide range of IT issues, including computers, thin clients, phones, Active Directory, and related systems.

The ideal candidate will have a solid foundation in general computer knowledge, hands-on troubleshooting experience, and strong communication skills. This position requires flexibility, reliability, and a team-oriented mindset, as the work includes both physical and computer-based tasks.

Reporting to the Tech Support Manager, this position is responsible for:

• Providing Tier 1 help desk support to internal employees via ticketing system, chat, and in-person assistance
• Accurately documenting incidents, troubleshooting steps, and resolutions in the incident management system
• Assisting with maintenance, setup, and servicing of IT equipment
• Troubleshooting computers, phones, headsets, and other peripherals
• Acting as a liaison between the IT department and other departments throughout the organization
• Performing other general IT tasks and projects as assigned

Requirements for Level 1 IT Technician:

• 2-3 years of experience in a Help Desk or IT support environment
• Strong working knowledge of computer hardware, installation, maintenance, and repair
• Proven experience troubleshooting desktop and peripheral issues
• Proficiency with Microsoft Word, Excel, Google Workspace, and collaboration tools
• Familiarity with incident management/ticketing systems
• Ability to communicate clearly and effectively with employees at all levels
• Strong time management skills and ability to work efficiently with minimal supervision

This position requires the ability to perform a variety of physical and computer-based tasks. Ideal candidates will be reliable, responsible, flexible, and a solid team player who thrives in a fast-paced environment.

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