Case Manager - St. Pete

We are seeking Case Managers to support a housing assistance program in a high-volume, production-focused environment. This role focuses on application processing and workflow support rather than full lifecycle case management.

This is a temporary full-time, onsite position expected to last 3-42 months, with potential extension for a year. The schedule is Monday through Friday, 9:00am to 6:00pm. Candidates must reside in the St. Petersburg or Pinellas Park area to ensure a reliable commute.

• Process and review homeowner applications for completeness and accuracy.
• Perform data entry, tracking, and updates within program systems.
• Maintain organized digital records and documentation.
• Support case workflow by moving files through defined program stages.
• Communicate with applicants to request information and provide status updates.
• Balance efficiency with professionalism in applicant interactions.
• Ensure work meets established timelines, quality standards, and compliance requirements.
• Follow program procedures and
  ** escalate
  * * issues as needed.
• Support team production goals and overall program throughput.

• High school diploma required; associate's degree preferred.
• 2+ years of administrative, data processing, or customer support experience.
• Strong technical aptitude, with advanced proficiency in Microsoft Excel.
• Ability to quickly learn and navigate multiple systems and databases.
• Experience in housing, disaster recovery, or similar programs strongly preferred.
• Clear and professional communication skills with attention to detail.
• Ability to manage high-volume, repetitive work with accuracy.
• Customer service approach that is empathetic but efficient.
• Ability to work onsite and maintain a consistent 9:00am–6:00pm schedule.
• Must reside in St. Petersburg or Pinellas Park, FL.
• Valid driver's license and ability to pass a Level 2 FDLE background check.

• $22–25 per hour, depending on experience.