Distribution Associate

Under direct supervision, the Distribution Associate uses basic knowledge and skills gained through on-the-job training or experience to provide mailing services support to associates throughout the firm. Guidance is provided to perform varied work that is somewhat routine to support a function or business unit. The role may involve some contact with internal customers to exchange basic information, initiate research, and resolve problems.

The associate is expected to provide excellent customer service, professionalism, and efficient support.

• Applies basic skills and procedures appropriate for the position within the assigned functional area.
• Performs standard duties and tasks, resolving questions and problems.
• Refers more complex issues to higher-level associates.
• Processes incoming mail and express packages, including verifying addresses, opening envelopes/packages, determining priority of contents, and accurately sorting/handling and delivering items.
• Sorts, packages, and processes/ships branch and outgoing first-class mail neatly and accurately, as well as miscellaneous express shipments. Properly stages all outgoing items for carrier pick-up at designated times.
• Delivers and picks up bulk, special courier, and ground packages, archive materials, paper, and office supplies daily. Obtains signatures where required.
• Answers phone calls, assists customers/vendors, and responds to email inquiries with exemplary Service 1st professionalism.
• Communicates with higher-level associates to ensure clear direction, priority of workflow, and timeline for completion.
• Assists with the distribution of mass mailings to branches.
• Refers maintenance issues to the supervisor.
• Applies organizational policies and procedures.
• Recommends process improvement opportunities.
• Operates standard office equipment and uses required software applications.
• Scans in packages/shipments.
• Performs other duties and responsibilities as assigned.

• Basic office practices, procedures, and methods.
• Basic mathematical calculations.
• Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
• Operating standard office equipment and using required software applications, including Microsoft Office Applications (Word, Excel, and Outlook).
• Demonstrating sensitivity to customer needs (both internal and external) and proactively addressing customer needs.
• Executing instructions and requesting clarification when necessary.
• Providing courteous, timely service when addressing associate/customer questions and concerns.
• Learning, understanding, and following company/department policies, procedures, and requirements.
• Speaking clearly and concisely.
• Constructively working under stress and pressure when faced with high workloads and deadlines.
• Processing work with urgency without sacrificing accuracy.
• Understanding and working to achieve the goals in the department’s Mission statement.
• Working independently and as part of the team.
• Maintaining a neat working environment.
• Standing 75%-100% of the day.
• Lifting items, loading, pushing/pulling carts, and pallets following safety guidelines and with caution to avoid damage to walls, doors, elevators, artwork, and other company property.
• High School Diploma/GED completed and a minimum of 1 year of mailroom or shipping facility experience preferred.

This is the pay range that Magnit reasonably expects to pay for this position: $16.88/hour - $22.50/hour

Benefits:
Medical, Dental, Vision, 401K