Field Service Cooridnator

Company Overview

Unified Door & Hardware Group (UDHG) is a premier provider of commercial door, frame, and architectural hardware solutions serving customers across North America. UDHG supports a wide range of construction and architectural projects, delivering specialized expertise, professional installation, and reliable service to commercial, institutional, and multi-family markets.

As part of Foundation Building Materials (FBM), a leading construction materials distribution company, UDHG operates within a broader organization that combines scale, specialty expertise, and a customer-first mindset. Together, FBM and UDHG’s 8,000+ team members are committed to operational excellence, innovation, and employee development. As the organization continues to grow and evolve we are investing in strong, forward-thinking talent to support our long-term success.

Position Overview

At Unified Door & Hardware Group (UDHG), the Field Services Coordinator is responsible for coordinating field service operations and supporting the efficient delivery of repair, warranty, maintenance, and customer service activities. This position serves as a central point of communication between customers, Field Technicians, subcontractors, Project Managers, and internal departments to ensure service requests are scheduled, tracked, and completed effectively. The Field Services Coordinator utilizes independent judgment in prioritizing service activities, managing schedules, coordinating resources, resolving operational issues, and supporting departmental objectives while maintaining a high level of customer satisfaction.

• Coordinate field service schedules, service requests, warranty work, and repair activities to ensure timely completion.
• Assign service work based on technician availability, geographic coverage, customer requirements, and operational priorities established by management.
• Monitor daily field activities and communicate schedule updates, delays, and service changes to customers and internal stakeholders.
• Maintain service calendars, work queues, and dispatch records to support efficient resource utilization.
• Assist with the coordination and tracking of subcontractor activities and service assignments.

• Serve as a primary point of contact for customer service requests, scheduling inquiries, and status updates.
• Communicate professionally with customers, contractors, vendors, and internal departments to ensure effective service execution.
• Escalate complex customer concerns or operational issues to management when appropriate.
• Follow up on open service requests to ensure timely resolution and customer satisfaction.
• Maintain accurate customer records, service histories, and communication logs.

• Coordinate technician schedules, time-off requests, and workload distribution to support operational needs.
• Review incoming service requests and organize work assignments to maximize responsiveness and efficiency.
• Assist in obtaining required documentation, permits, vendor information, and customer approvals when necessary.
• Coordinate material availability and support field personnel with operational needs.
• Maintain department records, reports, and operational documentation.

• Review work orders, service tickets, field reports, and documentation for completeness and accuracy.
• Track service activity metrics and assist in preparing operational reports for management review.
• Ensure service records are updated and maintained in company operating systems.
• Monitor open work orders and follow up with field personnel to obtain required documentation.
• A…