Administrative Secretary

Requisition No:885576

Agency:
Department of Health

Working Title:

ADMINISTRATIVE SECRETARY -  1 1 1 1

Staffs the main entrance Information Desk at the St. Petersburg Health Department and will perform the following duties on a daily basis:

• Provides information, resources, directions and various other information to clients and visitors in person and via the telephone.
• Directs clients and visitors.
• Uses databases to input data such as client demographics, statistics and other information as needed.
• Uses various office equipment including telephones, fax and copy machines.
• Keeps current with services provided by DOH Pinellas, including daily activities, classes, meetings, etc. being held at the St. Pete Center.
• Ensures telephone and extension lists are current.
• Maintains client and visitor confidentiality.
• Reads and responds to email daily.
• Uses the electronic health record to schedule appointments.
• Serves as a remote back-up for the centralized call center.
• Provides back-up to the Medical Services Admitting Department as needed.

• Ability to prioritize responsibilities
• Ability to use office equipment including copy and fax machines
• Ability to establish and maintain effective working relationships
• Skill in use of a personal computer
• Ability to communicate effectively; verbally and in writing
• Knowledge of patient confidentiality laws
• Ability to operate a multiline telephone system
• Use multiple computer programs and software such as Microsoft office to retrieve and/or input data.
• Strong internal and external customer services skills
• Independent problem-solving skills
• Strong verbal communication and listening skills
• Ability to work effectively and cooperatively with others
• Ability to manage diverse situations

• At least 1 year experience working in a medical office setting
• At least 1 year experience working in a fast-paced customer service position

• Bilingual in English and Spanish
• Experience working in a call center

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest

State in the Nation.

Values:

I nnovation:
We search for creative solutions and manage resources wisely.

C ollaboration:
We use teamwork to achieve common goals & solve problems.

A ccountability:
We perform with integrity & respect.

R esponsiveness:
We achieve our mission by serving our customers & engaging our partners.

E xcellence:
We promote quality outcomes through learning & continuous performance improvement.

St. Petersburg Health Department:

205 Dr. Martin Luther King Jr. St. N. St. Petersburg, FL 33701

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

Note:

You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://(Use the "Apply for this Job" box below)..gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that…