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Transfer Customer Success Representative
Job in
Saint Petersburg, Pinellas County, Florida, 33739, USA
Listed on 2026-01-16
Listing for:
USF University of South Florida
Full Time
position Listed on 2026-01-16
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
The Transfer Customer Success Representative will support the St. Pete Office of Admissions. Specific duties will include:
- Provide support to the front desk siebie walk-in customer support and provide customer service to students and parents throughout the admissions process. Manage email queues, provide backup phone support to the call center, manage outreach to students to help with document collection and completion.
- Assist in attending any on-campus transfer recruitment events across all three campuses and provide admissions guidance through information sessions and presentations. Offer customer service by answering questions and directing students and parents as necessary.
- Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations. Develops and utilizes various report and dashboards to aid in decision making and support the recruitment team. Compile and analyze statistical data for routine, periodic, and ad hoc reports.
- Other duties as assigned.
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