Transfer Customer Success Representative

Transfer Customer Success Representative (Finance)

The Transfer Customer Success Representative will support the St. Pete Office of Admissions. Specific duties will include:

• Provide support to the front desk to handle walk-in customer support and provide customer service to students and parents throughout the admissions process. Manage email queues, provide backup phone support to the call center, manage outreach to students to help with document collection and completion.
• Assist in attending any on-campus transfer recruitment events across all three campuses and provide admissions guidance through information sessions and presentations. Offer customer service by answering questions and directing students and parents as necessary.
• Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations. Develops and utilizes various reports and dashboards to aid in decision making and support the recruitment team. Compile and analyze statistical data for routine, periodic, and ad hoc reports.
• Other duties as assigned.

Bachelor's degree OR equivalent combination of education and experience.

• Bachelor's degree in a related field.
• Two years of experience in a related field.

SB 1310:
Substitution of Work Experience for Postsecondary Requirements

• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor's degree;
• (c) Six years of direct experience for a master's degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree.

Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.

This position may require a level 1 or level 2 background check.

Applicants for USF employment are entitled to request reasonable accommodations in the application process. Any request must be made at least 5 working days before the accommodation is needed. Contact hr-ada-request for assistance.

This position may be subject to a Level 1 or Level 2 criminal background check.

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

This job description does not constitute an employment contract.