SENIOR CLERK

• Uses multiple computer applications to set appointments for Dental and Medical services.
• Answer incoming calls and provide general information about Department of Health’sservices.
• Verify insurance.
• Transfer calls accordingly.
• Realay electronic messages to medical services staff.

Requisition No: 879360

Agency:
Department of Health

Working Title:

SENIOR CLERK -

Pay Plan:
Career Service

Position Number:

Salary: $34,759.92 Annually

Posting Closing Date: 10/08/2026

• Uses multiple computer applications to set appointments for Dental and Medical services.
• Answer incoming calls and provide general information about Department of Health’sservices.
• Verify insurance.
• Transfer calls accordingly.
• Realay electronic messages to medical services staff.

• Ability to operate telephone software and handle a high volume of incoming calls.
• Ability to use multiple computer programs and software such as Microsoft office to retrieve and/or input data.
• Strong internal and external customer service skills
• Ability to independently solve problems.
• Strong verbal and written communication skills in addition to good listening skills
• Strong English-Spanish bilingual proficiency
• Ability to work effectively and cooperatively with others.
• Knowledge of patient confidentially laws
• Ability to work with a broad population.
• Ability to review data for accuracy and completeness

• At least 1 years of computer experience
• At least 1 years’ experience working in a fast-paced customer service position
• Bilingual in Spanish and English

• Experience working with different health insurances, including Medicaid
• At least 1 year experience working in a medical office setting
• At least one year of Call Center Experience

Florida Department of Health Mission, Vision, and Values:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

To be the Healthiest State in the Nation.

I nnovation:
We search for creative solutions and manage resources wisely.

C ollaboration:
We use teamwork to achieve common goals & solve problems.

A ccountability:
We perform with integrity & respect.

R esponsiveness:
We achieve our mission by serving our customers & engaging our partners.

E xcellence:
We promote quality outcomes through learning & continuous performance improvement.

St. Petersburg Health Department: 205 Dr MLK Jr St N, St. Petersburg FL 33701

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click  );

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit  .

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

Note:

You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

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