Transfer Customer Success Representative

Transfer Customer Success Representative

Saint Petersburg, FL, United States

• Job Identification 42401
• Posting Date 01/12/2026, 06:58 PM
• Apply Before 01/26/2026, 06:58 PM
• Degree Level Bachelor's Degree
• Locations 140 7th Avenue South, Saint Petersburg, FL, 33701, US

The Transfer Customer Success Representative will support the St. Pete Office of Admissions. Specific duties will include:

• Provide support to the front desk to handle walk-in customer support and provide customer service to students and parents throughout the admissions process. Manage email queues, provide backup phone support to the call center, manage outreach to students to help with document collection and completion.
• Assist in attending any on-campus transfer recruitment events across all three campuses and provide admissions guidance through information sessions and presentations. Offer customer service by answering questions and directing students and parents as necessary.
• Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations. Develops and utilizes various report and dashboards to aid in decision making and support the recruitment team. Compile and analyze statistical data for routine, periodic, and ad hoc reports.
• Other duties as assigned.

Minimum Qualifications: Bachelor's degree OR equivalent combination of education and experience.

Preferred Qualifications: Bachelor's degree in a related field. Two years of experience in a related field.

SB 1310:
Substitution of Work Experience for Postsecondary Requirements

A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:

• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor’s degree;
• (c) Six years of direct experience for a master’s degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree

Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.

This position may require a level 1 or level 2 background check.

ADA Accommodations: Applicants for USF employment are entitled to request reasonable accommodations in the application process. Any request must be made at least 5 working days before the accommodation is needed. Contact hr-ada-request for assistance.

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No.

1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No.

1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future.

The university generates an annual economic impact of more than $6…