Field Service Supervisor - Lift Truck

Main Duties & Responsibilities

• Enforces all safety policies and procedures Ensures acceptable truck condition / appearance, tool inventory, equipment, required service manuals and safety items.
• Receives calls from customers for field service repairs. Secures customer authorization and applicable information as required.
• Ensures customer is kept up-to-date on the status of his/her work, including revised estimates.
• Opens field service work orders, segments and prints time cards. Ensures all employees know their job assignments by starting time.
• Responsible for all field operations and tracing of all field work orders. Follow-ups field service work orders, calls customers.
• Checks all field work orders for accuracy, approves and forwards to appropriate office personnel (Service Manager, Service Administrator).
• Provides necessary technical advice to technicians to maximize repair integrity and minimize service warranty.
• Participates in service meeting at the branch.
• Reviews each employee annually with Service Manager to review his/her progress and job classification. Makes recommendations annually to Service Manager for pay increases.
• Performs other duties as assigned.

• Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
• Job Specific
  
  Skills:
  
  Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources.
• Coaching and Mentoring:
  Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals.
• Communication:
  Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood, and ensuring others have a need to know are kept informed about developments.
• Analytical:
  Uses a logical, systematic, sequential approach breaking down complex tasks into its component parts and considering each part in detail.
• Planning and Organizing:
  Creates realistic schedules and follows them, evaluating progress against schedule and goal.
• Takes Initiative:
  Takes appropriate action to resolve issues without requiring direction, making difficult decisions in a timely manner.
• Customer Oriented:
  Demonstrates concern for satisfying external and/or internal customers, responding quickly and effectively to address customer concerns or problems.
• Adaptability:
  Adapts to changing business needs, conditions, and work responsibilities.
• Self-Aware:
  Conscious of one's own feelings, character and personality and the implications for how your behavior impacts others.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano.

Ring Power also has eight facilities outside of Florida – The Carolinas, Georgia, Texas & Tennessee – to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the southeastern United States through dedication to the mission of customer service.

Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

High School diploma or GED

3-4 years

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Valid drivers license

Good computer skills with Microsoft applications.

Extensive industry specific equipment familiarity and service skill.

Job requirements occasionally change requiring re-training to stay current every 3-5 years.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER