Hotel Houseman

Overview

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Room Attendant

Position Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

Ensure quality service, guest satisfaction and safety. Clean guest rooms in safe and efficient compliance with policies and procedures and brand standards. Promptly report emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

• Clean and inspect guest rooms, public areas and back of the house.
• Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations.
• Ensure proper use of cleaning equipment and supplies.
• Ensure maintenance problems are promptly reported to Engineering through proper channels.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and respond to inquiries regarding lost items.
• On time and at work when scheduled and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as requested.
• Comply with all company policies and procedures.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager/supervisor before leaving work area for any reason.
• Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
• Any other tasks/duties as requested by management.

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

• High school education or equivalent experience.
• One or more years of related experience.
• Familiarity with hospitality industry practices preferred

Skills And Abilities

• Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
• Attention to details with good organizational and efficient time management skills.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
• Ability to satisfy the legal requirements for employment within the jurisdiction.

Physical work is a primary part of job. Work is normally performed in an interior hotel environment. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses.

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify.

This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

I hereby acknowledge that I have reviewed this position description, and that I am able and willing to perform all duties as required.

• Entry level

• Full-time

• Other

• Hospitality

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