Benefits Coordinator

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Decision

HR is a Professional Employer Organization (PEO) located in St. Petersburg, FL. Since our inception in 1996, we have empowered our clients with industry‑leading human resource solutions to drive their business. We assist our clients in payroll, workers’ compensation, human resources, and benefits, allowing them to focus on revenue‑producing activities. Our goal is to deliver customizable, practical workforce solutions that increase profits, reduce costs and liability, and attract, develop, and retain long‑term employees.

• Collaboration
  : working together is critical to achieving organizational goals.
• Innovation
  : growth happens when we absorb and implement new ideas that provide unique solutions and superior customer service.
• Performance
  : we believe in providing employees with the tools and support to grow, succeed, and make an impact.
• Social Responsibility
  : we place charity and volunteer work at the core of our organization.
• Trust
  : we build and maintain trust with employees and clients by embodying integrity, transparency, and ‘doing the right thing.’

The Benefits Coordinator provides administrative and client support for employee benefits programs. This position handles inbound calls and email inquiries, processes benefit transactions and records information in Salesforce, and ensures timely and accurate service to clients and employees. The role requires strong attention to detail, effective communication, and a commitment to delivering excellent customer service while maintaining confidentiality.

• Respond to client and employee inquiries by phone and email, providing accurate and timely information regarding benefit‑related matters.
• Monitor shared email queues and ensure all requests are tracked and resolved according to established service levels.
• Record and update benefit‑related transactions and client interactions in Salesforce.
• Maintain current knowledge of organizational policies, procedures, and benefit plan provisions.
• Run standard ad‑hoc reports as requested to support benefit operations needs.
• Collaborate with internal departments to resolve client and employee issues efficiently.
• Ensure all actions and communications meet confidentiality, compliance, and service quality standards.
• Support additional projects and administrative tasks as assigned by the Benefits Supervisor.

• Excellent written and verbal communication skills.
• Strong organizational and time‑management abilities.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Proficient in Microsoft Office applications and CRM systems such as Salesforce and Worklio.
• Strong attention to detail and commitment to data accuracy.

• Associate’s degree or equivalent experience in business administration, human resources, or a related field.
• 1–2 years of experience in benefits administration, customer service, or a similar administrative role.
• Familiarity with employee benefits concepts, HR systems, and confidentiality best practices.

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HR by 2x.

Entry level

Full‑time

Human Resources

Human Resources Services