IT Administrator; GCC

Join to apply for the IT Administrator (GCC High Experience) role at MSM North America
.

Position Summary

MSM North America is seeking an experienced and self-driven IT Administrator to manage all aspects of the company's IT infrastructure and cybersecurity environment in a defense and U.S. Government contracting environment. This hands‑on role is responsible for delivering end‑user support, managing cloud services (including GCC High), and maintaining secure operations in compliance with CMMC Level 2 and NIST SP 800‑171 standards.

As the organization’s sole IT administrator, this position plays a key role in ensuring the integrity, availability, and confidentiality of company systems and data, including Controlled Unclassified Information (CUI). The ideal candidate combines strong technical expertise with excellent communication, organization, and problem‑solving skills and can design policies and procedures and implement technical controls to support a secure, efficient, and compliant IT ecosystem.

• Provide timely help desk support and technical assistance to end users across the organization.
• Manage user accounts, permissions, and access controls through Azure Active Directory.
• Install, configure, and maintain software, hardware, and networking systems.
• Monitor and troubleshoot performance issues across endpoints, servers, and cloud services.
• Support LANs, VPNs, and secure internet/intranet connections.

• Administer Microsoft 365 workloads, including Exchange Online, SharePoint, Teams, and Intune.
• Navigate, administer, and troubleshoot Microsoft GCC High environments across multiple locations, ensuring reliable and secure access.
• Configure and manage Microsoft Defender and related security tools to detect and respond to threats.
• Implement, monitor, and maintain system backups, disaster recovery, and failover procedures.
• Manage configuration and patch management processes to ensure operational reliability.

• Implement and maintain cybersecurity controls aligned with CMMC Level 2, NIST SP 800‑171, and federal cybersecurity standards.
• Lead the development, documentation, and maintenance of IT security policies, standards, and procedures, and configure and update technical controls.
• Configure and enforce policies such as conditional access, safe links, and quarantine rules within Microsoft 365.
• Monitor and analyze security logs and alerts to proactively identify risks and vulnerabilities.
• Maintain documentation and evidence to support audits, assessments, and compliance reporting.
• Train staff on secure technology practices, phishing awareness, and data protection protocols.

• Bachelor’s degree in information technology, Computer Science, Cybersecurity, or equivalent experience.
• 5+ years of IT support or system administration experience, with prior experience in defense, aerospace, or U.S. Government contracting environments required.
• Demonstrated familiarity with USG compliance practices and requirements, including CMMC Level 2, NIST SP 800‑171, and related federal security frameworks.

• Proficiency in Azure AD, Intune, and Microsoft Defender.
• Knowledge of IT security best practices, access management, and endpoint protection.
• Preferred
  
  Certifications:
  • Microsoft Certified:
    Azure Administrator Associate, Security Administrator Associate, Identity and Access Administrator Associate
  • Microsoft 365 Certified:
    Modern Desktop Administrator Associate
  • CompTIA Security+ or equivalent

• U.S. Persons required.
• Ability to obtain and maintain a U.S. Government Security Clearance preferred.