Platform Engineering Director

Viirtue, a technology company and leader in the UCaaS/MSP space, is seeking a Platform Engineering Director with deep expertise in VoIP, systems, and network engineering to lead our platform engineering team. As a hands‑on leader, you will play a pivotal role in designing, maintaining, and optimizing our VoIP platforms and underlying systems. A background in SRE is highly desired.

The ideal candidate has a 'ready to jump in' mindset, is an excellent communicator, and has extensive experience managing a small team of senior engineers. They enjoy working in a highly dynamic and collaborative environment and embrace a culture of perpetual learning. This position will report directly to the CTO and can be remote for the right player.

• Lead and mentor a team of network and platform engineers, fostering a culture of collaboration, learning, and excellence.
• Develop, evolve and refine processes that support ownership, accountability, and business continuity.
• Organize project‑based work streams and action items in collaboration tools such as Jira and Confluence.
• Collaboratively document system architecture, playbooks, processes, etc.
• Serve as a technical expert for the team, offering hands‑on guidance in system architecture, networking, and VoIP related technologies.
• Lead incident response efforts to diagnose and resolve critical platform issues effectively.

• Design, implement, and manage scalable, secure, and reliable VoIP systems and network platforms.
• Evaluate emerging technologies and tools to improve operational efficiency and platform performance.
• Collaborate with CTO and other key stakeholders to define platform engineering priorities aligned with business objectives.
• Own system administration tasks, including Linux‑based server management and troubleshooting.

• Excellent interpersonal and communication skills to work effectively across teams.
• Demonstrated success in leading and mentoring technical teams.
• Ability to delegate effectively and balance strategic initiatives with day‑to‑day hands‑on work.
• Experience in handling customer‑facing escalations calmly and constructively.
• Demonstrated success in deploying and integrating solutions as part of a comprehensive product launch.
• Experience working in a highly collaborative environment.
• Critical analytical and troubleshooting skills for complex VoIP and network issues.
• Experience securing VoIP systems against threats like toll fraud, DoS attacks, and other threats.

• Experience in designing, deploying, and administering Class 4/5 technologies such as Netsapiens (preferred), Free SWITCH, FreePBX, and OpenSIPS.
• In‑depth knowledge of VoIP protocols (e.g., SIP, RTP).
• Familiarity with Session Border Controllers (SBCs), media gateways, and soft switches.
• Proficiency in troubleshooting call flows, QoS issues, and network‑related VoIP problems.
• Experience with high‑availability systems, load balancers, and failover configurations.
• Knowledge of virtualization technologies such as VMware, KVM, and Hyper‑V.
• Experience with telemetry tools for monitoring system health and performance.

• Expertise in networking protocols (e.g., TCP/IP, UDP, DNS, DHCP).
• Experience with routing, switching, firewalls, and VPNs for VoIP systems.
• Familiarity with Cisco or Juniper routers and QoS/VLAN configuration.
• Experience with Google Cloud Platform (GCP) and Amazon Web Services (AWS).
• Familiarity with hybrid cloud architectures supporting VoIP operations.

• MySQL, Maria
  
  DB, and Postgre
  
  SQL for managing call logs, configurations, and analytics.
• Knowledge of database optimization for high‑availability VoIP environments.

• Proficient in scripting languages such as Bash, Python, or related for automating routine tasks and system maintenance.
• Experience with Infrastructure-as-Code (IaC) tools such as Terraform, Ansible, and Puppet.
• Solid working knowledge of Git for version control.

• Director

• Full‑time

• Engineering and Information Technology

• IT Services and IT Consulting

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