Ticket Services and Technology Coordinator

The Ticket Services and Technology Coordinator plays an integral role in the game day experience for fans and staff, overseeing access control and serving as the point of contact and training lead for the Box Office Associates and Tech Team. They serve as support for the sales team, troubleshooting ticketing issues and technology solutions entering Tropicana Field.

• Primary lead for setup of all ticket scanners and ticket technology as well as ticket testing on game days
• Making sure all mobile units and hand scanners are organized, configured, networked, and powered while providing solutions if needed
• Ensuring all iPads, laptops, and hand scanners are organized, distributed, and collected after the game. As well as regular upkeep of the devices with IT
• Point of contact for game day staff at gates (Box Office/Tech Team/Go Ahead Entry) – providing solutions for the Ballpark App, , Pro Venue, and third party sales
• Assisting in hiring of new staff, supervising/scheduling Tech Team and liaison to the Box Office while being lead trainer of all ticketing game day staff
• Assisting fans with ticket resolution in-person, via phone, and through email
• Point of contact with Fan Experience, Stadium Operations, and Security for primary venue ingress
• Assist in departmental communications on ticketing updates (Teams and email)
• Serve as a point of contact to Ticket Sales and Service interns
• Point of contact for Levy/Rank + Rally for assistance with Shift4/Retail cloud discounts and discount management for front office staff, game day staff, and fans
• Manage all operations for Go Ahead Entry – including testing, staffing, troubleshooting, marketing materials and promotions
• Lead all preseason testing for ticket products, concessions offerings, and secondary scanning locations
• Creating training and how-to guides for game day staff, front office staff, fans, and sales team to be used internally and fan-facing
• Testing and QA of new ticket products
• Assist sales and service team with tasks as needed – including, but not limited to, providing feedback and fulfillment for Season Member loyalty platform, creating new ticket products, Spring Training, Fan Fest, etc
• Available to work all regular season home games, Spring Training games, as well as other Rays ticketed events including nights, weekends, and holidays

• Previous experience with customer service and ticket operations
• Experience with ticketing systems such as  as well as CRM systems such as Salesforce
• Experience working with smartphone (iOS/Android) devices

• Ability to thrive in a fast-paced environment
• Proficient in Microsoft Office Products (Outlook, Word, Excel, and Teams)
• Excellent verbal and written communication skills
• Exceptional organization skills, with an ability to effectively multitask
• Knowledge of MLB Ballpark app