Principal Solutions Architect

Overview

The Principal, Solutions Architect (Technical Integrations), is a critical technical resource throughout the entire client lifecycle, from initial sales engagement to post‑sales integration and expansion. Serving as the primary technical liaison for clients, this role ensures a deep understanding of their technical requirements, providing expert mentorship on SaaS, API and first‑party integrations. In addition to supporting new clients during pre‑sales, the Principal works with existing clients seeking to expand their product set.

The Principal advises on new technical integrations and builds customized solutions that match their evolving needs.

Collaborating closely alongside sales in Business Development, Business Pre‑Sales Onboarding, Product teams and CIE (Client Integration Engineering) teams, the Principal, Solutions Architect is responsible for crafting technical plans, prioritising integration requirements and ensuring a seamless handoff to CIE for implementation. The role requires expertise in solutioning and designing integrations, whether it’s for new clients or existing ones requiring expanded capabilities.

This position is instrumental in guiding clients through the technical aspects of our platform, ensuring that technical requirements are understood and that integration options are clearly communicated. Whether helping prospective clients evaluate our offerings or supporting current clients in growing their products, the Principal, Solutions Architect acts as a trusted advisor. They convert complex technical concepts into practical, client‑friendly solutions. The ideal candidate will possess a comprehensive understanding of our product offerings, including deep technical expertise in SaaS, API and integration solutions.

They will have hands‑on experience in designing and implementing technical solutions for new client onboarding and for expanding existing client integrations. A solid foundation in solutioning and prioritising technical requirements, along with a firm grasp of system architectures and integration patterns, is essential. The candidate should also have experience working with cross‑functional teams to ensure seamless communication and execution. The Principal, Solutions Architect must have a passion for clear communication and a collaborative approach.

They also need to thrive in a dynamic environment to support pre‑sales efforts and integrate recently developed and expanded solutions for clients.

• Client Technical Engagement (New & Existing Clients): Serve as the main technical point of contact during the pre‑sales process and when existing clients seek product expansion. Engage with clients to understand their integration needs and provide tailored technical solutions. Collaborate with sales teams to address technical inquiries and communicate how our platform aligns with client goals for both onboarding and product expansion.
• Solution Design & Proposal Support (New & Existing Solutions): Work with internal teams to design and propose integration solutions for new client onboarding or the expansion of existing clients. Develop detailed user documentation and present integration options, ensuring clarity on scope, technical requirements and customization needs. Design technical plans and scope integration requirements for both initial client engagements and product expansion.
• Integration Architecture Expertise (End‑to‑End): Provide guidance on the architecture and setup of integrations from initial client engagement to product expansion. Help clients understand technical landscapes, including SaaS platforms, API configurations and custom integration needs. Ensure integration points are clearly defined and feasible within the client’s scope, both for new clients and when expanding existing integrations.
• Technical Requirements Communication: Effectively communicate complex technical concepts and integration processes to clients. Ensure clients have a clear understanding of both the initial integration and any new technical requirements tied to product expansions. Address potential challenges, resource…