Implementation Support Specialist

At Zelis, we Get Stuff Done. So, let’s get to it!

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
** A Little About You
** You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
** Position Overview
** The Implementation Specialist plays a crucial role in supporting the Implementation Team in delivering effective solutions for healthcare payer clients. This position involves collaborating closely with team members to understand client data and requirements for print fulfillment. The specialist is responsible for configuring the Zelis system to ensure the successful composition and processing of various services, including the delivery of Explanation of Benefits, letters, checks, and , through both paper and electronic channels.  

Key responsibilities include assisting in system configuration, identifying and resolving barriers to product implementation, and contributing to team efforts under the guidance of the Manager of Implementation. The ideal candidate will possess an understanding of the customer implementation process, strong problem-solving skills and a commitment to enhancing client satisfaction through effective training and support initiatives.
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* What you will do:

*** Provide software-related custom integration and product implementation support with the goal of successfully moving new Zelis customers to live production status.
* Apply technology and Zelis product knowledge to address client needs.
* Learn about the client's technical system, software and current process for print and electronic communications or enrollment materials.
* Communicate regularly with clients which may include requirements gathering, providing regular status updates and facilitating conference calls.
* Develop and manage the implementation project plan utilized to track and accomplish project activities.
* Gather client requirements by collecting current information about client’s print and employer groups.
* Redesign former client communications or enrollment materials using Zelis base format.
* Keep the Manager informed of activities, alerting of any issues promptly.
* Customization of the explanation of benefits and checks or  using Zelis standard processes
* Manage multiple client implementations at a time by utilizing time management skills and task prioritization.
* Manage ramp up to achieve 100% of customers business on Zelis.
* Potential client visits, with some travel required.
* Complete responsibilities with high ethical behavior
* Follows established HIPAA, Compliance & Security policies.
** What you will bring:
*** Client/Customer Focus – Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships. Seeks to understand and educate customers; builds collaborative relationships and takes action to meet their needs and concerns.
* Communication – Communicates accurately, honestly and effectively, both in oral and written form, practices active listening. Clearly conveys information and ideas through a variety of media to individuals and groups in a manner that engages the audience and helps them understand the information.
* Team Success – Actively participates as a member of a team to move the team toward the completion of goals.
* Problem Analysis & Solving – Uses sound or logical judgment to spot and analyze problems; develops alternative solutions and initiate's…