Program Manager, East; Pinellas

• Pay Range Includes Base;
  Commissions;
  Bonus :No
• Salary : $53k-58k USD - +Bonus USD

Company Overview:

SCRAM Systems is a leading provider of alcohol, location, and drug testing monitoring hardware, software, and mobile apps, including the SCRAM Continuous Alcohol Monitoring ® (SCRAM CAM ® ) bracelet, the Life Safer ® L250 Ignition Interlock device, Life Safer Intelligence Speed Assistance, and the Pharm Chek ® Drugs of Abuse Sweat Patch. We provide an integrated approach to supporting our customers by offering solutions specific to court and agency needs in the community corrections industry throughout all phasesof client management.
We are committed to continuing our tradition of reengineering operations to streamline processes, enhance productivity, and improve client outcomes through constant innovation.

Our purpose is to change lives, reunite families, and make our communities safer through advanced technology and world class service.

This is an on-site position requiring attendance Monday through Friday from 7:30 a.m. to 4:00 p.m. The Program Manager may occasionally be required to remain onsite beyond normal working hours based on account or operational needs. On rare occasions, after-hours assistance may also be required for time-sensitive program needs, including inventory management, equipment preparation, cleaning bracelets/devices, or other operational requirements.

The Program Manager (PM) is responsible for supporting a specific program, Pinellas County Sheriff’s Office, in the state of Florida, through providing technical support for SCRAM CAM and SCRAM Remote Breath and services including analysis of SCRAM data and by positioning SCRAM Systems as the industry leader in offender monitoring with local, state and federal markets.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assist in the development, coordination and implementation of AMS customer support strategies with Senior Account Manager and Regional Sales Manager
• Gather input from SCRAM Systems / AMS teams so that critical areas or concerns can be addressed, and a follow up plan developed and clearly communicated to all parties including the Senior Account Manager
• Provide direct creative support to SCRAM Systems / AMS partners, agencies and prospects via the development of messaging, presentation support, strategic territory planning, and overall plans to deliver and service the program
• Review the SCRAM Systems Reporting Package with customers to reinforce the use of standard reports for improved court communications and program effectiveness
• Listen to customer concerns; develop plans and timelines for resolution and follow-up in timely manner.
• Identify new ideas and / or improvements to SCRAM Systems programs by noting common issues or concerns within customer base
• Work with customers in understanding current service cycles and equipment returns/replacements.
• Assist with the replacement of older product versions with new as technologies evolve and emerge.
• Effectively prepare equipment for use in assigned program
• Participate in internal and customer facing conference calls and webinars as appropriate
• Assist On Site Attenti staff with equipment inventory management
• Equipment delivery to adjacent satellite office defined by the customer
• Provide proactive customer outreaches and/or follow up to ensure customers are managing their programs and equipment effectively. Methods may include, but are not limited to onsite training, conference calls or webinars.
• Work with customers in understanding current operational protocols, including service cycles and equipment returns/replacements, upgrades/updates.

COURT SUPPORT

* Review court-testimony request process with customers to ensure initiation and purpose of the process is understood and…