Level IV - Network Support Tech

Smart Choice is a North American technology partner delivering telecommunications, internet connectivity, network infrastructure, integrated software platforms, and physical security for multi‑location and large organizations. We support organizations that demand reliability at scale, from regional operations to complex, multi‑site enterprises.

Our integrated software connects directly with the telecom, network, and security solutions we deploy, giving customers a unified ecosystem rather than a fragmented technology stack. With teams positioned across the country and a 24/7/365 U.S.

-based signature service model, we provide the reach of a national provider with the responsiveness of a dedicated partner—keeping every location connected, protected, and operating with confidence.

At Smart Choice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white-glove service and customer success. We don’t just provide services—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced telecom, internet, security, and infrastructure solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.

Our people are the heart of what we do, and we pride ourselves on dynamic and inclusive work environment where everyone's voice is heard. Our culture thrives on creativity ,
collaboration , and celebrating successes —big and small.

As part of our team, you'll be joining a company that values innovation ,
teamwork ,
community engagement , and professional growth . Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.

Smart Choice is seeking a skilled Network Engineer to join our Infrastructure team. In this role you will be responsible for maintaining, upgrading, and securing our enterprise networking environment, with a primary focus on Cisco IOS/IOS-XE and Meraki cloud-managed platforms. You will plan and execute firmware upgrades across switches, routers, firewalls, and wireless access points to ensure optimal performance, security compliance, and feature availability.

You will also act as a mentor and escalation point for other engineers.

• Plan, schedule, and execute firmware upgrades on Cisco Catalyst, Nexus, ISR, and ASR platforms following change-management procedures
• Manage Meraki dashboard firmware policies for MX security appliances, MS switches, MR wireless access points, and MV cameras
• Maintain a firmware compliance matrix and track end-of-life / end-of-support milestones for all network hardware
• Evaluate release notes, known caveats, and security advisories (PSIRTs) to determine upgrade urgency and compatibility
• Develop and test rollback plans, pre-/post-upgrade validation scripts, and health-check procedures
• Coordinate maintenance windows with stakeholders and communicate status updates throughout the upgrade process
• Troubleshoot and resolve issues arising from firmware upgrades, including boot failures, feature regressions, and interoperability conflicts
• Document network configurations, upgrade procedures, and lessons learned in the team knowledge base
• Support day-to-day network operations including monitoring, incident response, and capacity planning
• Collaborate with the Security team to remediate vulnerabilities identified in Cisco and Meraki firmware
• Act as a senior escalation resource and technical mentor for L1–L3 engineers, supporting issue resolution, knowledge transfer, and skill…